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Author Topic: CiviEvent sending multiple confirmations when more than 1 registrant  (Read 1029 times)

EBArtsCreativeIndustries

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CiviEvent sending multiple confirmations when more than 1 registrant
May 12, 2010, 06:41:24 am
I am using Joomla 1.5.15 and CiviCRM 3.1.2.  When a user registers more than one person it is sending a confirmation for all registrants and an additional individual one for each additional registrant beyond the first one.  I have made no real changes as to how confirmations are sent.  Any ideas as to why this would be happening...users are thinking they are getting charged twice (they aren't but they think they are).  Thanks for help!

Donald Lobo

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Re: CiviEvent sending multiple confirmations when more than 1 registrant
May 12, 2010, 07:02:42 am

your best bet would be to upgrade to 3.1.4 and see if that issue is still present

lobo
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EBArtsCreativeIndustries

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Re: CiviEvent sending multiple confirmations when more than 1 registrant
May 13, 2010, 07:09:37 am
upgraded but problem still persists...any ideas?  Thanks Donald.  You are always a wonderful help

Donald Lobo

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Re: CiviEvent sending multiple confirmations when more than 1 registrant
May 13, 2010, 11:20:51 am

might want to consider hiring someone from http://civicrm.org/professional/ to help you look into and fix this issue

if you do find a bug please report back and file an issue and associated patch

lobo
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lsmithgo

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Re: CiviEvent sending multiple confirmations when more than 1 registrant
May 13, 2010, 01:29:18 pm
Quote from: EBArtsCreativeIndustries on May 12, 2010, 06:41:24 am
I am using Joomla 1.5.15 and CiviCRM 3.1.2.  When a user registers more than one person it is sending a confirmation for all registrants and an additional individual one for each additional registrant beyond the first one.  I have made no real changes as to how confirmations are sent.  Any ideas as to why this would be happening...users are thinking they are getting charged twice (they aren't but they think they are).  Thanks for help!

I have always had this behaviour in all versions and thought/think it was the way it is supposed to work?!  This only happens if the additional registrants have email addresses.

EBArtsCreativeIndustries

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Re: CiviEvent sending multiple confirmations when more than 1 registrant
May 14, 2010, 03:51:37 am
Quote from: lsmithgo on May 13, 2010, 01:29:18 pm

I have always had this behaviour in all versions and thought/think it was the way it is supposed to work?!  This only happens if the additional registrants have email addresses.

Ah, it may be a simple thing in the form template somewhere.  I will look into it and post any results here.  Thanks :)
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