CiviCRM Community Forums (archive)

I have a counselling services client for which civicase is pretty close to what they need. Until recently they have been using civicrm 2.1.2 with activities for recording client interactions.

I have upgraded to 3.1.3 (which they have used for a few weeks) and I am now enabling civicase.

1) Their existing contacts already have a case, and their existing activities are attached to the case, which is what we want. Their clients will almost always have a 1-1 relationship with a case.
2) There is now 2 ways to enter an activity - through the contact or the case.
a) The case method has less options and is less friendly than through the contact, which they already use. Do I need to force them to use this and hide the contact activity method ?
b) Entering activities through the contact the new activity is not attached to a case, and there is no option to do so. Is there a way to do this ?
3) Are there relevent improvements in 3.1.4 or the latest code that I should look for ?

Thanks for any advice,

Gary