CiviCRM Community Forums (archive)

I'm running Drupal 6.16, CiviCRM 3.1.4 and using PayPal Standard. My problem looks similar to http://forum.civicrm.org/index.php/topic,6633.msg29296.html#msg29296

I did extensive testing, mostly using pay later by check. The few PayPal tests used my email address, which is in the database. Real registrations are anonymous so the email addresses are not in the database. The records are created, payments go through, everything seems to work ok, but the only email sent to the attendee is the PayPal payment message. During the registration process, after payment on PayPal, there's a "return to" link. Click that and I see the Thankyou page with full confirmation information, with the message "confirmation email will be sent to ... once the transaction is processed successfully." No email is sent. The participant record is created, status is "Pending from incomplete transaction." It's not a big problem. I can just edit, mark completed, and send confirmation. I think most attendees will pay by check.

Yes. The site is live. I announced registration yesterday. Two registered with PayPal and this problem showed up. I copied the event, changed the fee to $5, and registered anonymously using an email address unknown to the database (using my husband's computer) and kept notes. I didn't get the email confirmation.

As I said, this is not a serious problem for me. Our max number for the conference is 200 and I expect most to pay by check.

hey judy:

if your payment status is still "pending via inc.." it basically means that the paypal IPN did not get thru to CiviCRM

you'll need to figure out why this is happening, a first step would be to see if u can access the url from a browser, something like:

http://drupal.demo.civicrm.org/sites/drupal.demo.civicrm.org/modules/civicrm/extern/ipn.php

and start off from there

lobo

what version of civicrm? there was a bug with the email address header in some earlier versions of 3.0.x / 3.1.x

seems more like a mailer related issue to me if it works with your email address (whcih has an account) and not the anon ones

lobo

I tried to recreate the problem on the demo site.

I set up a payment processor, Test PayPal standard, Payments go to Public Information Network, Inc.
I set up a conference registration form, Test PayPal interface, with fee of $5.
I registered using the form at http://drupal.demo.civicrm.org/civicrm/event/register?id=7&reset=1, with the email hallman@email.unc.edu
I received notification of payment from Paypal, but no registration confirmation from CiviEvent.
Search for participants, shows my registration with Status completed. I'm registered.
Logout.

As anonymous, go to http://drupal.demo.civicrm.org/civicrm/event/register?id=7&reset=1, and register with email judy_hallman@unc.edu
Received notification of payment from Paypal, but no registration confirmation from CiviEvent.
However, unlike my live site, search for participants show my registration with Status completed. I'm registered. But no email confirmation.

It took me a few registrations and tests to figure out that the demo site doesn't send email.

On the demo site, each participant has two acitivities, one "Attendee - Pending from incomplete transaction" followed immediately by "Attendee - Registered." On my site, they only have one activity "Pending."

Is the demo site running a later version than 3.1.4?

Allen:

please do not file an issue unless we've confirmed things. In this case, we do believe that CiviCRM is behaving quite nicely. We personally did use it for CiviCon and training last month and emails were being sent.

We dont have any live paid registrations (unless u wanna sign up for the paris training, you can and we'll refund u the money asap)

you can test the live scenario here:

http://civicrm.org/civicrm/contribute/transact?reset=1&id=1
http://civicrm.org/civicrm/event/register?id=50&reset=1

i just tried the contribution and got both the paypal receipt and civicrm.org receipt

lobo

Follow-up:

It was something I had misconfigured.  Namely: failing to enable IPN in the PayPal account.   

- A.