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Author Topic: Membership status not updating from pending  (Read 3081 times)

ericaordinary

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Membership status not updating from pending
May 24, 2010, 08:10:36 pm
Hi all, this is my first ever Civi forum post so please be gentle.

I'm configuring CiviCRM under Drupal and am setting up CiviMember at the moment.  I've created a 1 year fixed membership type with a start date of 1 July and a rollover date of 30 June and no minimum fee.  I've created a test organisation, created a membership for them and set the payment status as completed by cheque paid on today's date, however their membership status won't update from pending to new.  I tried changing the membership dates to 1 May start date and 30 April rollover date to see if a current membership made any difference but membership status is still pending.  I've recreated it in the Sandbox with May dates and it works fine, so I'm thinking it might be a problem with my particular install.

Any help will be greatly appreciated!

Cheers
Erica.

Kurund Jalmi

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Re: Membership status not updating from pending
May 25, 2010, 02:54:47 am
Erica:

Can you give more details on your membership type? If possible some screenshot etc.

Also update your forum profile with CiviCRM version etc.

Kurund
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ericaordinary

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Re: Membership status not updating from pending
May 25, 2010, 04:45:23 am
Sorry Kurund, I've updated my profile with versions etc.

A screenshot of the membership type summary is here:
http://skitch.com/ericaordinary/dfnhk/membership-types-anhlc

I'm having the issue with the full member type.

And here are some screenshots of the entire full member type configuration:

http://skitch.com/ericaordinary/dfn66/membership-types-anhlc

http://skitch.com/ericaordinary/dfn9r/opera

Let me know if you need any more info.

Cheers,
Erica.

ericaordinary

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Re: Membership status not updating from pending
May 26, 2010, 11:51:52 pm
Hi all, still trying to fix this problem here.  I installed a new Drupal site, installed CiviCRM and the membership worked fine (ie memberships update to New once payment is completed).  I compared the database tables for membership and contributions between the two installs and they look pretty much identical to me, so I think the problem must lie within Drupal.  My original site has bunch of extra modules installed (including Views and CCK), whereas the new new test site is a clean install with no modules other than CiviCRM.  I also tested a rolling membership on the original site and I get the same issue, membership status doesn't update from pending even though payment status is completed, so it's not just an issue with fixed membership types.

Any ideas?

E.

ericaordinary

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Re: Membership status not updating from pending
June 02, 2010, 01:21:35 am
Figured it out!  In case anyone else is having the same issue the problem was the weight of my pending status rule.  I assumed weight was similar to Drupal weights and just visual (ie where a membership status appears in the list) so I put it up the top.  Turns out the weight is also the order membership status rules are processed. Moving pending back down in weight before cancelled and flushing the caches fixed the problem.

awasson

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Re: Membership status not updating from pending
October 23, 2013, 11:59:38 am
I hate to reawaken an old thread but I'm supporting an old version of CiviCRM until the organization has the funds to move forward with an upgrade. We're running an up to date version of Drupal 6 with CiviCRM 3.4.5.

I've been doing some digging in the memberships and I'm not sure why but a number of members are not having their status updated automatically. It goes back to 2010 for some of them and I've checked to make sure they aren't status over-riden. I've looked at the membership status rules and they appear to be good according to the handbook.

Also: When are the rules run? This version of CiviCRM does not have bin/cron.php and does not have job scheduling as far as I can see. Clearing Drupal cache or running Drupal cron does not appear to have any effect.

We're planning an upgrade in the new year to D7/Civi 4.x but I'd like to clean up their membership roster one way or another.

Thanks,
Andrew
My CiviCRM Extension Workshop: https://github.com/awasson
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMember (Moderator: Deepak Srivastava) »
  • Membership status not updating from pending

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