Author Topic: Bounced Emails unexplained and on hold (Read 1203 times)

CiviSystems · June 02, 2010, 10:06:17 am

I am working with a non-profit migrating to CiviCRM, and am using the CiviMail module with the paid version of CiviSMTP.
On May 6th we did a mailing to almost 15k members and there were over 1100 bounces. Over 700 of those were unexplained.
I checked a few of the 700, and they are fine.

Questions
Why did these not go through?
How do I query just the ones that did not go through?
These are now "on hold" along with some bounces that were "out of office". How do I do a mass update to take them off hold, as they are not receiving emails from us any longer?

Please help.

Piotr Szotkowski · June 03, 2010, 04:18:22 am

CiviSMTP will have to answer most of those, but let me have a jab at some:

Quote from: CiviSystems on June 02, 2010, 10:06:17 am

[…] there were over 1100 bounces. Over 700 of those were unexplained.
I checked a few of the 700, and they are fine.

What do you mean by ‘fine’? Were they delivered, or were the bounces meaningful (and so shouldn’t be unexplained)?

Quote

How do I query just the ones that did not go through?

You should be able to see them in the mailing report (and you can do some SQL queries if you have the knowledge; everything is in the civicrm_mailing_* tables).

Quote

These are now "on hold" along with some bounces that were "out of office". How do I do a mass update to take them off hold, as they are not receiving emails from us any longer?

CiviCRM 3.2 will have the option to un-hold search results, but for now you can try making a profile with the on-hold status and then mass-updating the search results via a profile.

CiviCRM Community Forums (archive)

News:

Author Topic: Bounced Emails unexplained and on hold (Read 1203 times)

CiviSystems

Bounced Emails unexplained and on hold

Piotr Szotkowski

Re: Bounced Emails unexplained and on hold