CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Event Registrants getting periodic errors: user browser issues? Caching?
Pages: [1]

Author Topic: Event Registrants getting periodic errors: user browser issues? Caching?  (Read 703 times)

karenann

  • I post occasionally
  • **
  • Posts: 110
  • Karma: 2
  • CiviCRM version: 4.7.3
  • CMS version: Joomla 3.4.8
  • MySQL version: 5.5.48-cll
  • PHP version: 5.4.41
Event Registrants getting periodic errors: user browser issues? Caching?
June 02, 2010, 11:28:30 am
Event Registration. I'm getting feedback from registrants, and have discovered that about 20% of the time they get an error when clicking on "continue" at the bottom of the page.
I have Joomla caching turned off. Any chance this can be the cause? I also note that after making changes to content in general, I have to clean the cache in Joomla to see the changes, i.e. it seems like caching, although turned off, is still working.

Also, is there anybody else experiencing this problem with user browser issues?

Here's my civicrm error:

Sorry. A non-recoverable error has occurred.
Could not find valid Key

Return to home page.

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Event Registrants getting periodic errors: user browser issues? Caching?
June 02, 2010, 11:35:05 am
Can you give public url for your event.

Kurund
Found this reply helpful? Support CiviCRM

karenann

  • I post occasionally
  • **
  • Posts: 110
  • Karma: 2
  • CiviCRM version: 4.7.3
  • CMS version: Joomla 3.4.8
  • MySQL version: 5.5.48-cll
  • PHP version: 5.4.41
Re: Event Registrants getting periodic errors: user browser issues? Caching?
June 02, 2010, 03:00:03 pm
Hello Kurund, here it is:

http://www.torontosportscouncil.ca/index.php?option=com_civicrm&view=Events&Itemid=22

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Event Registrants getting periodic errors: user browser issues? Caching?
June 02, 2010, 10:41:37 pm
Quote
http://www.torontosportscouncil.ca/index.php?option=com_civicrm&view=Events&Itemid=22

I was able to register from above url. No errors.

But if I use below url I get error.
Quote
http://torontosportscouncil.ca/index.php?option=com_civicrm&view=Events&Itemid=22

So I would recommend you should redirect your domain to "http://www.torontosportscouncil.ca" when someone tries to access "http://torontosportscouncil.ca"

HTh

Kurund
Found this reply helpful? Support CiviCRM

karenann

  • I post occasionally
  • **
  • Posts: 110
  • Karma: 2
  • CiviCRM version: 4.7.3
  • CMS version: Joomla 3.4.8
  • MySQL version: 5.5.48-cll
  • PHP version: 5.4.41
Re: Event Registrants getting periodic errors: user browser issues? Caching?
June 03, 2010, 01:52:38 pm
Awesome. I have done the redirect in the .htaccess file. Thank you so much! :)
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Event Registrants getting periodic errors: user browser issues? Caching?

This forum was archived on 2017-11-26.