CiviCRM Community Forums (archive)

Hello eyeryone!

Everything worked out quite well so far with CiviCRM and we really like it.

But since about 2 weeks CiviMail doesn't work anymore. We create new mailings but it sends out only completely empty messages. In the test mailing everything was still ok. We didn't changed anything with the database. So I don't know where to start searching.

This is the source from the mailing I received (no body, only headers...):
Return-Path: <newsletter+b+44+7746+ee6bfc333e71fe96@civimail.our-ngo.org>
X-Original-To: xxxx@xxxxx
Delivered-To: xxxx@xxxxx
Received: by xxxx (Postfix, from userid 5001)
id BF956A3B0072; Fri,  4 Jun 2010 22:27:46 +0000 (UTC)
X-Spam-Checker-Version: SpamAssassin 3.2.5 (2008-06-10) on xxxxxxx
X-Spam-Level: ****
X-Spam-Status: No, score=4.6 required=4.8 tests=AWL,EMPTY_MESSAGE,
FROM_BLANK_NAME,MISSING_SUBJECT,TVD_SPACE_RATIO autolearn=no version=3.2.5
Received: from mail.our-ngo.org (www.our-ngo.org [x.x.x.x])
by xxxx (Postfix) with ESMTPS id B993CA3B0070
for <xxx@xxxxx>; Fri,  4 Jun 2010 22:27:45 +0000 (UTC)
Received: from our-ngo.org (localhost [127.0.0.1])
by mail.our-ngo.org (Postfix) with ESMTP id B2F7E11A0209
for <xxx@our-ngo.org>; Sat,  5 Jun 2010 00:27:44 +0200 (CEST)
MIME-Version: 1.0
Reply-To: newsletter+r+44+7746+ee6bfc333e71fe96@civimail.our-ngo.org
From: "" <contact@our-ngo.org>
Subject:
List-Unsubscribe: "" <mailto:newsletter+u+44+7746+ee6bfc333e71fe96@civimail.our-ngo.org>
To: "xxxx xxxx" <xxxx@our-ngo.org>
Precedence: bulk
X-CiviMail-Bounce: newsletter+b+44+7746+ee6bfc333e71fe96@civimail.our-ngo.org
Date: Sat, 05 Jun 2010 00:27:44 +0200
Message-Id: <20100604222744.B2F7E11A0209@mail.our-ngo.org>

The mail server log doesn't show anything unusual. It seems CiviMail doesn't generate the mails properly anymore.

I think the only thing we really changed is setting CiviCRM to multi-language. (But I'm quite sure we sent at least one other mailing afterwards...)

Maybe someone has hints or can point out how to debug this issue properly.

Thank you!
buzz

I’m pretty sure this is what you mean, but just to reiterate: in your current (bad) situation, tests work, but real mailings don’t?

Did you verify it’s CiviMail that generates empty mails (rather than, say, your SpamAssassin misbehaving)?

Exactly. The CiviMail sends mails when using the "Send test mailing" in the Mailing wizard. But the real mailings fail (they are all empty).

What is the exact version of CiviCRM you’re running? Is it 2.1.2 as your profile information suggests?

It's 3.1.4. The profile information is outdated.

Quote

I think the only thing we really changed is setting CiviCRM to multi-language. (But I'm quite sure we sent at least one other mailing afterwards...)

One that worked?

Yeah, one that worked. But I couldn't swear on it since it is about 3 weeks ago. But I know that changing to multi-language support does (unrevertible) major changes in the database and is considered somehow beta. Maybe this could be a problem? I don't know really were to start debugging. I think the problem is somewhere in CiviMail.

Hm, this is very strange (I just sent myself a test and a real mailing from my multilingual sandbox and both worked). Can you send me (shot@civicrm.org) a test mailing and a ‘real’ mailing so that I can compare the headers?

It is indeed strange. As I said everything used to work just fine before.

Sure I will send both mailings to you. It has nothing to do with SpamAssassin or our mail system. But maybe you spot something I didn't.

It seems CiviMail just happily sends out thousands of empty mails

I loaded a database backup from before I enabled Multi-language support. And now CiviMail works again!

Hm, this is very strange. Once you’re done with the mailing, it would be good to re-enable multilingual setup and see whether it indeed does break CiviMail again.

I got your email, and it doesn’t seem like the clue is in there. :| If the problem reappears after going multilingual again, is there a chance you can share the database? I’ll be only used to track down this issue and deleted afterwards, of course.

For a database dump I don't really see a chance since there are all our NGO contacts in it.

Sure thing, fully understood.

But maybe I am able to create a database version without our contacts that still includes the empty mailing bug. I'll figure out!

Exactly what I was going to ask for next.

Hm, I can’t really help in that case… Maybe if you have some free time you can try comparing the database dumps (but it might be a tedious work).

I ran into exactly the same issue. Multilanguage English & German enabled, I got empty E-Mails (when I write in my German language). Turning on single language mode has enabled us to send the mailings again.

I would love to hear what is actually supposed to happen, as the Admin has no option (at least I could not find it) to define the language of the Mailing or provide multiple language versions.