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Author Topic: Find Contacts stopped working  (Read 624 times)

maxheadroom

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Find Contacts stopped working
June 08, 2010, 02:18:25 pm
Hi all.

I have setup a website using Drupal and Civicrm. I have configured the site to take event registrations via CiviCRM and this has been working well besides the steep learning curve and working out issues as I have gone along.

Just in the last day or so the the search feature has stopped working. There are over 1500 people in the database. I can see user records both through the Drupal Users page and the participants link for each event, but I can no longer search for contacts using Find Contacts, Full Text Search, or Search Builder. The search pages appear when I go to them, but when I enter names there are no results returned.

The only thing I changed in the last day was the .htaccess file to make all browser requests go via www.domainname.com - previously you could access domain.com and www.domain.com. Could this have screwed things up if previously all admin tasks were completed via domain.com/user path.

There are 3 or 4 users with CiviCRM admin permission.

I desperately need some help with this as the client needs to update user registrations on a regular basis! Any help would be greatly appreciated!

Regards
Jason

Dave Greenberg

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Re: Find Contacts stopped working
June 08, 2010, 02:42:32 pm
If the site was installed using http://domain.org - and now is accessed via http://www.domain.org, then you probably need to verify / update configuration settings. Check this document for things to check:

http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location
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maxheadroom

  • Guest
Re: Find Contacts stopped working
June 08, 2010, 04:58:34 pm
Hi Dave

I didnt move the website - just edited the .htaccess file. That was earlier today. I dont know when this problem arose, but if it is as per your email, wouldnt the whole backend and website stopped working?

Jason

maxheadroom

  • Guest
Re: Find Contacts stopped working
June 09, 2010, 10:29:57 am
I worked out what happened...

I edited the .htaccess file and changed the line below

  RewriteRule ^(.*)$ http://www.mydomain.com/index.php?q=$1 [L,QSA]

The original is:
  RewriteRule ^(.*)$ index.php?q=$1 [L,QSA]

For some reason this stops CiviCRM from allowing you to do a search, make changes to event registration records, do exports, edit event details etc. As soon as I put the original .htaccess file back up features seemed to start working again.

Thanks for your help.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Find Contacts stopped working

This forum was archived on 2017-11-26.