CiviCRM Community Forums (archive)

I installed civiCRM 3.1.5 on Drupal 6.17 (on a Windows XP SP3 with IIS 5.1 server) and am getting the following error when I attempt to add/update or delete contacts:

Sorry. A non-recoverable error has occurred.
We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.

Error type: Could not find a valid key.

I have checked the following settings:
1. Checked the base_url variable which is set in the Drupal settings.php and civicrm.settings.php file are the same. Both are set to http://127.0.0.1. The civiCRM url has a trailing slash.
2. Created a user in the Drupal Users table with the uid = 0
3. Checked the charachter set of the Drupal Sessions table is utf8 and the Collation type is utf8_general_ci
4. Cleared the Drupal cache by going to admin/performance and clicking the 'Clear cached data' button.
5. Cleared the civiCRM cache by deleteing the contents of the civicrm_cach table.
6. I have entered a 16 bit alpha numeric value for the civicrm_site_key variable in the civicrm_setting.php file located in the sites/default directory (ie replaced te null value with a value in single brackets)
7. I have tried installing with two seperate databases (one for Drupal, one for civiCRM) and one database (just Drupal with the civiCRM tables built there)

Other civiCRM modules are working, but the Contacts module just won't add, update or delete without choking.

Please help - Any tips or advice would be welcome.

Hi,
Thanks for your response. I have tried logging out and back in, clearing my drupal cache and clearing my web browsers cache. Nothing seems to help.

Is anyone else running civiCRM on Drupal with a Windows server (IIS 5.1) and getting the same problem?

Again - Any advice is welcome.

Hi,
Thanks for getting back to me. I am not logging in using the uid=0 user. My understanding is that this user is for anonymous log ins which I understand to be users who have not logged in at all.

I am logging in as the site administrator and this user does have a counterpart in the civiCRM contact table.

I am able to add, update or delete contacts but I receive the 'Could not find a valid key' error each time I do so. It is as though the add, update or delete operation is choking on the page call back function which should return the user to current page and display the confirmation message saying 'The contact has been successfully added/updated or deleted'.

I do not have clean urls turned on. Could this be the problem?

Thanks for your help.

The 'a valid key can not be found' error message appears only when I add, update or delete contacts in civiCRM.

Hm, the ‘Error type: Could not find a valid key.’ text is only in one place in CiviCRM (CRM/Core/Controller.php) and it signals that for some reason the QuickForm key (the qfKey variable) was not submitted along with the form; this would suggest that there might be something wrong with your IIS/PHP stack. You can check (by viewing the HTML source of the page before submitting) whether such an element exist (just search for the qfKey string).

Did you ever figure out this error? I am having the same problem.