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Author Topic: name of from mail address  (Read 1867 times)

tiborg

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name of from mail address
June 15, 2010, 12:43:27 am
Hi all,

I installed the CiviCRM with drupal. I like it :). I configured the from email address in the required format
Code: [Select]
"Árvíztűrő Tükörfúró" <arvizturo@tukorfuro.co.hu>but the incomaing mail (in other mail address, client and folder) the following wrong sender name showing:

from   \"Árvíztűrő Tükörfúró\" <arvizturo@tukorfuro.co.hu>
reply-to   "\\\"Árvíztűrő Tükörfúró\\\"" <arvizturo@tukorfuro.co.hu>

How to remove this special character? (\", \", "\\\", \\\")

thank you

tiborg

Piotr Szotkowski

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Re: name of from mail address
June 15, 2010, 09:30:46 am
I believe this was fixed in CiviCRM 3.1.5; can you check whether you use that version? (Your forum profile mentions 3.0.2…).
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tiborg

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Re: name of from mail address
June 16, 2010, 01:59:59 am
Thank you,

I upgraded my site to 3.1.5 version (fresh, clean install!) and i have this sender name problem. (i use the civicrm with google smtp, but my drupal site send mail correct with google smtp)

any idea?

thank you.

tiborg
« Last Edit: June 16, 2010, 02:02:41 am by tiborg »

Piotr Szotkowski

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Re: name of from mail address
June 16, 2010, 02:53:10 am
Quote from: tiborg on June 16, 2010, 01:59:59 am
I upgraded my site to 3.1.5 version (fresh, clean install!) and i have this sender name problem.

Hm, this is very strange; I set the sender address to

Code: [Select]
"Árvíztűrő Tükörfúró" <shot@devielle>
in my local 3.1.5 install and the emails seem to have the (corrent)

Code: [Select]
From: "=?utf-8?Q?\"=C3=81rv=C3=ADzt=C5=B1r=C5=91=20T=C3=BCk=C3=B6rf=C3=BAr?=
 =?utf-8?Q?=C3=B3\"?=" <shot@devielle>

header, which shows up as

Code: [Select]
From: Árvíztűrő Tükörfúró <shot@devielle>
in my mail client…
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tiborg

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Re: name of from mail address
June 16, 2010, 05:14:47 am
thank you Piotr Szotkowski.

Maybe the following problem:

Contact Summary/New activity/Send an e-mail page showing:

From*
  • Árvíztűrő Tükörfúró <arvizturotukorfuro@domain.co.hu> - this is authenticad user mail address and this work fine
  • "Árvíztűrő Tükörfúró" <arvizturotukorfuro@domain.co.hu> - this is the default crm from e-mail address

How to remove the " " character? In the administer/configure/from mail address option is required this format.

thank you

Piotr Szotkowski

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Re: name of from mail address
June 17, 2010, 02:30:37 am
Ok, I’ll show you what I did and you tell me whether I’m trying to reproduce this properly. :)

I created an Árvíztűrő Tükörfúró <shot@localhost> contact and set Administer → Configure → FROM Email Addresses to "Árvíztűrő Tükörfúró" <shot@devielle>

This allows me to send an email to that contact either from the FROM address or from him (I’m logged in as that contact). I did both (see the attached screenshots, send-from-from.png and send-from-self.png, respectively) and the relevant headers were as follows:

Code: [Select]
From: "=?utf-8?Q?\"=C3=81rv=C3=ADzt=C5=B1r=C5=91=20T=C3=BCk=C3=B6rf=C3=BAr?=
 =?utf-8?Q?=C3=B3\"?=" <shot@devielle>
To: "=?utf-8?Q?=C3=81rv=C3=ADzt=C5=B1r=C5=91=20T=C3=BCk=C3=B6rf=C3=BAr?=
 =?utf-8?Q?=C3=B3?=" <shot@localhost>
Reply-To: "=?utf-8?Q?\"=C3=81rv=C3=ADzt=C5=B1r=C5=91=20T=C3=BCk=C3=B6rf?=
 =?utf-8?Q?=C3=BAr=C3=B3\"?=" <shot@devielle>

(for the ‘from FROM’ case)

Code: [Select]
From: "=?utf-8?Q?=C3=81rv=C3=ADzt=C5=B1r=C5=91=20T=C3=BCk=C3=B6rf=C3=BAr?=
 =?utf-8?Q?=C3=B3?=" <shot@localhost>
To: "=?utf-8?Q?=C3=81rv=C3=ADzt=C5=B1r=C5=91=20T=C3=BCk=C3=B6rf=C3=BAr?=
 =?utf-8?Q?=C3=B3?=" <shot@localhost>
Reply-To: "=?utf-8?Q?=C3=81rv=C3=ADzt=C5=B1r=C5=91=20T=C3=BCk=C3=B6rf?=
 =?utf-8?Q?=C3=BAr=C3=B3?=" <shot@localhost>

(for the ‘from self’ case).

Both emails show proper headers (From: Árvíztűrő Tükörfúró <shot@devielle> and From: Árvíztűrő Tükörfúró <shot@localhost>, respectively) in my mail client.
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tiborg

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Re: name of from mail address
June 25, 2010, 01:07:46 am
Thank you.

I used Google Apps Gmail smtp. Maybe this character problem. But with the sendmail is bad.
« Last Edit: June 25, 2010, 01:12:29 am by tiborg »

tiborg

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Re: name of from mail address
June 25, 2010, 04:49:41 am
update

When i send mail in the contact page, i have this problem, but i send massmail with civimail work fine the e-mail address and name.

Piotr Szotkowski

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Re: name of from mail address
June 25, 2010, 05:52:38 am
Quote from: tiborg on June 25, 2010, 04:49:41 am
When i send mail in the contact page, i have this problem, but i send massmail with civimail work fine the e-mail address and name.

Well, I tested this only on the contact page, so it should work there.

If it doesn’t – can you compare the two cases (sending from a contact’s email and sending from a domain-wide email) to my screenshots and tell me whether the quotes are in the same places? (We need to establish a common base to track this issue.)
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

Piotr Szotkowski

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Re: name of from mail address
June 25, 2010, 05:53:42 am
Also: can you send me (chastell@civicrm.org) the full headers of such ‘broken’ email?

Also: remember that Google Apps rewrite the From header if it’s not added to the valid outgoing accounts in the settings.
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.
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