CiviCRM Community Forums (archive)

 When a user tries to make a membership payment on a CiviContribute page, they get the error in the attached screen print. Some people always get this error, other people never get it. ( Cookies are not disabled, they are using IE 8 on Windows XP )

The URL of the page with the error: http://www.hostname.org/index.php?option=com_civicrm&task=civicrm/contribute/transact&

This is under Joomla + CiviCRM 3.1.3

Any ideas of what I can investigate?

I checked the civi settings file for both Joomla front end and back end:

public front end:  define( 'CIVICRM_UF_BASEURL'      , 'http://www.mygroup.org/' );
backend:           define( 'CIVICRM_UF_BASEURL'      , 'http://www.mygroup.org/administrator/' );


The url: http://mynertamid.org/index.php?option=com_civicrm&task=civicrm/contribute/transact&id=1&reset=1 works for me.

However, this issue has been frustrating in that some people have the error, and some do not.

Problem wasn't fixed for everyone, however I found the real problem:

The organization had registered 3 extra domains ( without letting me know ) and had them all "parked" at the main website with CiviCRM.   So people would use one of the parked domain names, which allowed them to navigate and use most of the website. But due to the domain mismatch on the cookies, donation and event signup form submits failed.

I changed all the "parked" domains to be redirected to the primary domain, and now the problem is 100% gone.

i have an apache redirect and i had a person complain about this error today. admittedly they said they are not tech savvy so could it just be they have an old version of IE or perhaps they dont actually have cookies enabled?

civi version 3.1.5.

Any other ideas?  I've tried everything mentioned here but can't get anything to go to the payment page. 

Thanks.

Any other ideas?  I've tried everything mentioned here but can't get anything to go to the payment page. 

Thanks.

If the error happens "all the time" - then might help to share the URL here so others can eyeball it and the results and see if that turns up some more ideas.

When the form is submitted url changes from

http://www.comm-dev.org/index2.php?....

to

http://www.comm-dev.org/index.php?......

So can you check your joomla settings for this behavior..

Kurund

Can you try creating an menu item instead of using below url.

http://www.comm-dev.org/index.php?option=com_civicrm&task=civicrm/contribute/transact&reset=1&id=6

Check http://wiki.civicrm.org/confluence/display/CRMDOC/Displaying+Online+Contribution+Pages+in+Joomla!+Frontend+Sites

HTh
Kurund