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  • E-mailing a receipt
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Author Topic: E-mailing a receipt  (Read 1104 times)

damiank

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E-mailing a receipt
June 26, 2010, 06:58:48 pm
I hand entered a donation into the contact database and clicked on the "Send Receipt?" check box and then clicked save. It said the e-mail had been sent but I never received it. E-mail has been set up in Global Settings-Outbound E-mail.

Also, I'm not sure what template Civi uses if you manually type in a donation and request a receipt sent. When you use a page you get to customize the receipt.

Any help would be appreciated.

Yashodha Chaku

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Re: E-mailing a receipt
June 28, 2010, 04:15:40 am
Quote
It said the e-mail had been sent but I never received it.

Can you double check the primary email address for the contact.
Quote
I'm not sure what template Civi uses if you manually type in a donation and request a receipt sent.

CiviCRM provides support for changing the email templates that are sent by system (System Workflow Messages) through message templates.
To check this message, you might wanna have a look at Administer ā†’  Configure ā†’  Message Templates and edit Contributions - Receipt (off-line) { http://drupal.demo.civicrm.org/civicrm/admin/messageTemplates?action=update&id=5&reset=1 }

HTH
-Yashodha
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damiank

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Re: E-mailing a receipt
June 29, 2010, 08:37:07 pm
I checked the e-mail address and hand entered the donation once again and checked send receipt but I never received the e-mail. I have already checked the outgoing e-mail settings and I did receive the test e-mail. Are their any other settings to make this work?

damiank

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Re: E-mailing a receipt
June 29, 2010, 09:03:55 pm
Outgoing SMTP settings work fine. 'New Email' under contacts and if you hand enter a donation and choose send receipt do not work. Doesn't make any sense. Any help would be appreciated.

Donald Lobo

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Re: E-mailing a receipt
June 30, 2010, 12:29:22 pm

check your smtp mail logs and see if there was an attempt made by civicrm to send an email

lobo
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damiank

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Re: E-mailing a receipt
June 30, 2010, 07:26:09 pm
It looks like Civi sends the e-mail from the e-mail address tied to your account and not the e-mail address set up under Outbound Email settings. Becuase I was using an @gmail e-mail address in my account it would not send it. Once I changed to my domain e-mail address I received the receipt.

Thanks for responding
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • E-mailing a receipt

This forum was archived on 2017-11-26.