CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Confirmation email error
Pages: [1]

Author Topic: Confirmation email error  (Read 2302 times)

triplehenry

  • Guest
Confirmation email error
October 29, 2007, 11:45:35 am
The following is in the confirmation email I get after registering for an event:

first_name : Array
last_name : Array
street_address-1 : Array
city-1 : Array
postal_code-1 : Array
state_province-1 : Array

Does anyone know what went wrong?

Thanks,
Henry

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: Confirmation email error
October 29, 2007, 03:42:12 pm
Please specify CiviCRM release / revision, which CMS you're using, which payment processor (or is this a free event)... and clarify whether other parts of CiviCRM seem to be working normally etc.

...dave
Protect your investment in CiviCRM by  becoming a Member!

triplehenry

  • Guest
Re: Confirmation email error
October 29, 2007, 04:07:09 pm
I'm using civiCRM 1.8 on Drupal 5.1.  I have not set up a payment processor yet so it is currently a free event. Every other parts of CiviCRM is working correctly.  Not sure if this relates or not, but the confirmation emails looked perfectly fine before I repointed my DNS.  I had set my domain url as test.mydomain.com in the civicrm.settings.php file before repointing my DNS.  After I repoint my DNS changed the domain url in civicrm.settings.php to mydomain.com, the confirmation email message looked like this.

Henry

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Confirmation email error
October 29, 2007, 11:00:27 pm
I check on CiviCRM v1.9 stable worked fine. May be try upgrading to 1.9 ?

kurund
Found this reply helpful? Support CiviCRM

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: Confirmation email error
October 30, 2007, 08:36:44 am
Quote from: triplehenry on October 29, 2007, 04:07:09 pm
Not sure if this relates or not, but the confirmation emails looked perfectly fine before I repointed my DNS.  I had set my domain url as test.mydomain.com in the civicrm.settings.php file before repointing my DNS.  After I repoint my DNS changed the domain url in civicrm.settings.php to mydomain.com, the confirmation email message looked like this.

In general - it's helpful to provide information about the "history" of a problem when you report it :-) You might try the following:
* Verify your Resource URL Settings (Admin CiviCRM >> Global Settings)
* Enable Debug and reset your session and cleanup your template cache. Instructions are here:
http://wiki.civicrm.org/confluence/display/CRMDOC/Debug+Tools

Protect your investment in CiviCRM by  becoming a Member!

triplehenry

  • Guest
Re: Confirmation email error
November 07, 2007, 02:52:09 pm
Dave,

Thanks for your reply.  I was able to pin point my problem.  I have a "Organization Name" field in the form that the users need to fill out when they are registering for an event.  If I disable/remove this field, the confirmation email looks fine when a user registers for an event.  I am not sure what changed in the Organization settings when I repointed my DNS since it worked before I did that.  My Resource URL Settings is correct but I have not yet enabled Debug, reset my session, and cleanup my template cache yet. Should I still enabled Debug, reset my session, and cleanup my template cache? I figured that this might not be the cause of my problem.  Please advise.

Henry

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: Confirmation email error
November 08, 2007, 09:18:21 am
Doing the "cleanup steps" is pretty easy - so I would do that and see if you can then use your "Organization Name" field.

If you can then still recreate your issue when you enable this field, please try and recreate this problem by setting up an Event with your "Organization Name" field included on our demo site. Note that you won't be able to see the email - since the demo doesn't send them out - but once you've configured things to match your own setup we can investigate.
Protect your investment in CiviCRM by  becoming a Member!
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Confirmation email error

This forum was archived on 2017-11-26.