CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Import simply does not work
Pages: [1]

Author Topic: Import simply does not work  (Read 9763 times)

Absinth

  • Guest
Import simply does not work
October 30, 2007, 06:29:33 am
I'm at my wits end. I've searched through the forums for the last 2 days now, and can't find a solution that works.

In Firefox, the importing function doesn't go past Step 3, and simply reverts back to the login screen, with no records imported.
In IE, it stops at Step 3, and goes back to the Preview step. When you try to continue, it goes back again. After trying 3-4 times, it also reverts back to the Joomla login screen.

I have tried importing a simple database, of 10-20 records, with no luck as well.

Can anyone please guide me in solving this?

-------------------

Civi Version: CiviCRM 1.9.11960.

Site System Info:
PHP built On:       Linux dedi55.cpt2.host-h.net 2.2.26-hetz-2G-nonSMP #2 Thu Apr 12 00:29:07 SAST 2007 i686
Database Version:    4.1.12-standard
PHP Version:    5.0.4
Web Server:    Apache/1.3.26 (Unix) mod_gzip/1.3.26.1a mod_auth_pam/1.0a PHP/4.3.11 PHP/3.0.18 mod_ssl/2.8.10 OpenSSL/0.9.6g mod_perl/1.27 mod_jk/1.1.0 FrontPage/5.0.2.2510
Joomla! Version:    Joomla! 1.0.13 Stable [ Sunglow ] 21 July 2007 16:00 UTC

geilhufe

  • I post frequently
  • ***
  • Posts: 293
  • Karma: 33
    • Social Source Software
Re: Import simply does not work
October 30, 2007, 12:55:41 pm
First debugging step is to try to import it on the demo.
(either sanitize your data or put it into a group on import so you can delete all your contacts from the public server)

Second is to think about your source file. Mac/PC? Any line return problem? Encoding issues? Foreign characters? I usually fiddle a little (save as excel, then save as csv; or open your csv in a text editor, change one character and then save it again)

Then, since you have only 10-20 records, I'd import them one record at a time. That will probably show you which line is causing your problems.

And probably the best way is to look at error logs, but that is beyond my depth of knowledge.
Drupal and CiviCRM consulting, strategy and configuration
http://www.social-source.com/

Willbee

  • Guest
Re: Import simply does not work
October 30, 2007, 02:55:09 pm
I have the same issue with 1.9 in Joomla on a WAMP server. 

Having found that the data I'm trying to import works with 1.8 in Joomla (or with 1.9 in Drupal) I am now engaged again in looking at the functionality of the system.   :)

However because (as it says) 'I'm new here' I did try the Joomla demo site to see if I could uncover anything else that might help identify the issue.  Now I need help with the Joomla demo !

It opens with a few components of CiviCRM in the menus, but nothing I could navigate from to the Import Contacts page.  I tried using  'option=com_civicrm&task=civicrm/dashboard&reset=1' suffix of the demo URL but got denied access to the page. 

Can anyone help with this. 

Thanks

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Import simply does not work
October 31, 2007, 03:15:42 am
This is a bug in CiviCRM v1.9.

I have filed issue: http://issues.civicrm.org/jira/browse/CRM-2375

This will be fixed in next revision release..

kurund
Found this reply helpful? Support CiviCRM

karunadave

  • I post occasionally
  • **
  • Posts: 50
  • Karma: 0
    • Karuna Dev
  • CiviCRM version: 4.4.4
  • CMS version: Drupal 6.30 or Drupal 7.26 Drush 6.2.0
  • MySQL version: 5.5.35-cll - MySQL Community Server (GPL)
  • PHP version: 5.3.21
Re: Import simply does not work
November 18, 2007, 12:21:18 am
I am experiencing similar trouble on Drupal 5.3 CiviCRM 1.9 - new install.

I see the issue tracking has this marked as resolved.  Presumably the fix covers both Joomla and Drupal.  In the Drupal case the import appears to complete successfully on clicking done, but no records are entered.

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Import simply does not work
November 18, 2007, 12:52:24 am

No that was a joomla specific issue. can u reproduce your issue on demo since it is running v1.9 on drupal 5.3

you might also want to check your apache error logs

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

daniell

  • Guest
Re: Import simply does not work
November 29, 2007, 12:45:59 am
I am using V1.9 on Joomla and I am still unable to get past step 3 in the import process.  Is there something I am missing that was posted as a fix over the past week or so?  I have been looking all over the net for a fix but I have the latest versions of both apps.

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: Import simply does not work
November 29, 2007, 11:11:16 am
I'm pretty sure that the fix for import in Joomla was included only in the very latest distribution of 1.9 - which was made available today (Nov 29) on SourceForge - version is 1.9.12432. Have you tried that version?

http://sourceforge.net/project/showfiles.php?group_id=177914
Protect your investment in CiviCRM by  becoming a Member!

ken

  • I live on this forum
  • *****
  • Posts: 916
  • Karma: 53
    • City Bible Forum
  • CiviCRM version: 4.6.3
  • CMS version: Drupal 7.36
  • MySQL version: 5.5.41
  • PHP version: 5.3.10
Re: Import simply does not work
January 24, 2008, 08:40:05 pm
This issue is still a problem. I've made the appropriate comments on issue CRM-2375.

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Import simply does not work
January 24, 2008, 11:04:22 pm

This is now fixed in sandbox and will be part of the next alpha release sometime next week

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

justinsoong

  • Guest
Re: Import simply does not work
March 03, 2008, 12:55:00 pm
hi

So to resolve this issue, do i have to download the latest revision of 1.9?

J

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Import simply does not work
March 03, 2008, 01:41:18 pm

yes. and if it still does not work, you might want to try upgrading to 2.0. please check the the docs site (http://docs.civicrm.org/) for instructions on how to upgrade

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

Andrew Perry

  • I post occasionally
  • **
  • Posts: 98
  • Karma: 1
  • Building empowering tools that comply with rules
    • Community Builders Australia
  • CiviCRM version: 3.x, 4.x
  • CMS version: Joomla 1.0.x, 1.5.x -> Drupal 6.x, 7.x, WordPress
  • MySQL version: 5.1, 5.5, 5.6
  • PHP version: 5.2, 5.3, 5.4
Re: Import simply does not work
March 24, 2008, 04:33:39 am
I am having heaps of troubles with importing non-english characters into the latest Drupal/CiviCRM 2.0 - as well as any smart quotes and long hyphens - not fun!

I have a Filemaker database table saved as excel and then saved from Mac Excel 2008 as csv.
Community Builders Australia Pty Ltd
www.communitybuilders.com.au

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: Import simply does not work
March 24, 2008, 09:38:12 am
Your best bet is to "desensitize" a few of the problematic rows and then recreate the problem on the 2.0 Drupal demo site. Assuming it recreates, post a bug report to the issue tracker w/ the .csv file attached and exact steps to replicate the issue (also include a screenshot of the column mapping screen (step 2) with the issue report).
Protect your investment in CiviCRM by  becoming a Member!
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Import simply does not work

This forum was archived on 2017-11-26.