CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Clearing "On Hold" COntact Status Set by CiviMail
Pages: [1]

Author Topic: Clearing "On Hold" COntact Status Set by CiviMail  (Read 848 times)

mauricem

  • I’m new here
  • *
  • Posts: 29
  • Karma: 0
Clearing "On Hold" COntact Status Set by CiviMail
July 21, 2010, 09:33:58 am
I'm using CiviCRM 3.1.1 and in using CiviMail only 13 of 250 emails are sent successfully and the remainder bounced! The Bounce Reason is an unhelpful: "Unknown bounce type: Could not parse bounce email"
The only pattern I can discern is that none of the "Successful Deliveries" have a prefix, whereas the Bounced contacts do (i.e. Mr., Mrs., Miss., etc.).

Also is there any way to mass-clear the "On-Hold" status for the bounced contacts? I can't seem to find the Profile field corresponding to that status flag.

Rgds,
Mm

mauricem

  • I’m new here
  • *
  • Posts: 29
  • Karma: 0
Re: Clearing "On Hold" COntact Status Set by CiviMail
July 21, 2010, 09:42:55 pm
Ok.. so I've solved part of my own problem...by using a basic SQL command to reset the value of the 'on_hold' field in the 'civicrm_email' table from "1" to "0" for all contacts...

Any suggestions though on how to resolve the "bounced" mail issue?

I've tried patching:
- CRM/Utils/Mail.php
- CRM/Utils/Mail/FixedMailMIME.php
as described in the POst: http://forum.civicrm.org/index.php/topic,10148.msg59787.html#msg59787 but no improvement thus far...

Piotr Szotkowski

  • Moderator
  • I live on this forum
  • *****
  • Posts: 1497
  • Karma: 57
Re: Clearing "On Hold" COntact Status Set by CiviMail
July 30, 2010, 09:00:24 am
Can you try upgrading to CiviCRM 3.2.0? PEAR finally fixed their various mail libraries and we included the new versions (while also dropping our – not necessarily bulletproof – workarounds).
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

mauricem

  • I’m new here
  • *
  • Posts: 29
  • Karma: 0
Re: Clearing "On Hold" COntact Status Set by CiviMail
July 30, 2010, 10:02:16 am
Yes, I was delighted to see 3.2 out of Beta.. We will proceed with Upgrade and hopefully see the problem resolved..

Thx,
mlm
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Clearing "On Hold" COntact Status Set by CiviMail

This forum was archived on 2017-11-26.