CiviCRM Community Forums (archive)

Brand new user here, using 3.15 on AcquiaDrupal/Windows2008.

I have a problem when trying to append email addresses to existing names in CiviCRM.  I have a CSV that I've imported as follows:

LNAME,FNAME,ADDRESS,CITY,STATE,ZIP,PHONE,EMAIL
Carney,Chester,656 Test St.,Grand Ledge,MI,48837-8983,517-111-2222,

(note blank email address)

The import works fine.

Now when I try to update it with an email address:
Carney,Chester,656 Test St.,Grand Ledge,MI,48837-8983,517-111-2222,chester@domain.com

no matter what I do, this is inserted as a NEW record, it won't fill the email address in on the existing record.

The import appears to only duplicate when trying to import a record with an email address - if I change the phone number and select the appropriate import option, it will update the phone number properly.

ANy idea what I am doing wrong, or how I can work around this?

Where does one define the duplicate matching criteria?  The email field is in red when I map the field, but the screen doesn't indicate what red means, so I'm assuming that's one of the matching criteria - how do I remove it?