CiviCRM Community Forums (archive)

Hi,

I have civi installed with drupal

When I go to my civicrm dashboard, (by clicking on the civicrm button from the main drupal menu), the dashboard shows my whole website, the website freezes up and in about 10 seconds everything goes blank and the status bar says transferring data from www.google-analytics.com; what could be the problem?

also let me know if you need more data to find out the core of this

thanks in advance
-sulav

I currently have this problem. I've just upgraded Drupal core 6.16 to .19, Google Analytics 6.x-2.2 to 2.3, Views 6.x-2.10 to 2.11, Date 6.x-2.4 to 2.6 and some other modules and installed jQuery UI module. I'm currently running CiviCRM 3.1.4 and plan to upgrade to 3.2 next. Should I go ahead and upgrade to 3.2 now with hopes it will correct this problem?

With Mozilla Firefox, I see the problem as described above but with Internet Explorer I see "Sorry. A non-recoverable error has occurred. One of parameters (value: ) is not of type Integer." My screen capture file is too large to attach, but you can see it -- go to http://test.nccommunities.org, login as demo with password demo and go to civicrm.

I logged out and back in, refreshed dashboard data, reconfigured my dashboard, cleared views cache, and disabled Google Analytics but nothing has helped.

This is on a test system, not a real, active site.

Judy - you might try searching at http://civicrm.org/civisearch for "dashboard not loading", "dashlet" etc.

Also, try enabling FireFox console and see if there are errors there (as well as checking your web server logs). I suspect something's not quite right w/ your site configuration or permissions.

I've confirmed this with several user accounts, and as long as I don't activate the Activities dashlet, everything runs fine. Any ideas? I'm running Civi 3.2.3 with drupal 6.19, Analytics module 3.0, Zen/CTI Flex Theme.

This is an FYI post. I plan to delete user 'demo' and recreate it, which should solve my problem, but that's not a good fix for a real site.

I'm using CiviCRM 3.1.4 with Drupal 6.19.

I've got my test site working for user admin -- I was able to click "Configure your dashboard" and eliminate reports. I kept two real small reports. For user 'demo', reconfiguring the dashboard doesn't work. The problem seems to be with the Activities report. As admin, I finally deleted the Activities report -- but that doesn't make any difference.

Clicking "Refresh Dashboard Data" doesn't get rid of the problem -- it just reloads the old page again -- it's still trying to load all of the reports, including the reports I took off and Activities, which doesn't exist any more.

I've tried all the recommendations that I can find except Firefox console -- I don't see a console in Firefox. The problem exists with browsers Firefox, Internet Explorer, Safari, Google Chrome, Opera. You can see what's happening best with Internet Explorer. Go to http://test.nccommunities.org/ and login as demo with password demo. Then click CiviCRM in the left menu or go to http://test.nccommunities.org/civicrm. With Internet Explorer, I saw a CiviCRM message go by in the status bar on the bottom of the screen and the status bar ends up with "Error on page." All the reports are generated except Activities, which displays the website page with a Dashlet error message -- "One of parameters (value: ) is not of the type Integer." It takes a long time to finish -- a few minutes -- you can't scroll down the page until it has finished. I did a PrtSc of the final page saved as .doc and .pdf but they are too big to attach to this post (200KB).

I'll leave the site as it is for a few days in case someone has suggestions you'd like me to try. Then I'll delete user 'demo' and recreate it.

I had a similar problem.  On IE the home page would load...but very slowly.  On firefox and Chrome the loading icon would spin for a long time and there didn't seem to be an stop to it.

I found that I have one empty contact.  (No name, no address, no email, nothing)  I deleted that contact and the page loaded great.

Just thought I'd mention this for any future upgrades or admins who have a similar problem.