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Author Topic: Network is unreachable  (Read 1184 times)

beenlouis

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Network is unreachable
July 23, 2010, 03:35:20 pm
When updating an individual profile I received the following message...
Code: [Select]
Sorry. A non-recoverable error has occurred.
Network is unreachable

Return to home page.

Error Details:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] => 101
    [message] => Network is unreachable
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Network is unreachable" code=101 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

I only receive this message when updating certain fields in some of the profiles. It does not happen for every profile or every field, but it happens every time for those certain fields.[/code]
« Last Edit: July 23, 2010, 03:37:58 pm by beenlouis »

Dave Greenberg

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Re: Network is unreachable
July 23, 2010, 06:11:05 pm
Do you have Geocoding enabled and / or Address Standardization (under Global Settings)? Sounds like you might have one of those and your server is not connected to the public internet when you're getting that error.
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beenlouis

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Re: Network is unreachable
July 23, 2010, 08:46:14 pm
I do... However, what do you mean by "public internet?"

It happens most often when I am trying to add a phone number to an individuals profile.

Dave Greenberg

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Re: Network is unreachable
July 24, 2010, 04:15:54 pm
When you save a contact record and you have Geocoding and / or Address Standardization turned on - your server needs to call a webservice on some other server - over the internet. If your server is behind a firewall for example, it might not be able to do that. I would turn off those functions and see if that stops the error.
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beenlouis

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Re: Network is unreachable
July 27, 2010, 07:13:31 am
Worked perfectly. Thanks!

Is there anyway around my network issue? I would like to keep the Geocoding and Address standardization on.

Dave Greenberg

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Re: Network is unreachable
July 27, 2010, 08:00:36 am
You'll need to talk to your hosting provide or network admin and explain that the application you're using needs to communicate with a web-service (e.g. Google Mapping API).
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beenlouis

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Re: Network is unreachable
August 03, 2010, 11:53:47 am
My provider is asking me what ports need to be unblocked. Any ideas?

Dave Greenberg

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Re: Network is unreachable
August 03, 2010, 12:49:25 pm
It's an HTTP request - so I "think" that implies port 80. Have them check here for more info:
http://code.google.com/apis/maps/faq.html

(Frankly, I don't think we've ever seen this issue before so can't be of much more help.)
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  • Network is unreachable

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