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  • Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
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Author Topic: Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.  (Read 5865 times)

nanaji

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Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
May 04, 2007, 10:40:01 pm
Civimail delivers the email successfully to all recipients in the list. After awhile when I refer to its mailing report, the value of the all the tracking parameters (Tracked Opens, Click-throughs, Forwards, Replies, Bounces, Unsubscriptions) remains zero. It doesn't show any activity on any of the parameters, even though I am sure that email was read by myself and other recipients and some unsubscribe also. Only two parameters are nonzeros (Intended Recipients, Succesful Deliveries). Is it a configuration problem?
I am using Drupal 5.1 and CiviCRM 1.7.9379.  My web site is being hosted on Siteground.
Please help me with this.

Deepak Srivastava

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Re: Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
May 05, 2007, 12:12:40 am
Most likely CiviCRM cannot find your soap.php file in extern/soap.php at the URL

Check if you can access http://PATH_TO_DRUPAL/sites/all/modules/civicrm/extern/soap.php (assuming u have installed civicrm in sites/all/modules)

Can u type the URL in the browser and see what it gives you (it should download an xml file). If that does not work, you might want to set your settings_location.php file as described at:

http://wiki.civicrm.org/confluence/display/CRMDOC/Install+CiviCRM+1.7+for+Drupal#InstallCiviCRM1.7forDrupal-TroubleshootingResources

I assume u r using php5?
« Last Edit: May 05, 2007, 12:21:42 am by Donald Lobo »
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nanaji

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Re: Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
May 05, 2007, 08:07:47 am
Deepak, thanks for your prompt reply.
Yes, I am using PHP5.

I typed in the URL in the browser, I get a following error:

Fatal error: Class 'SoapServer' not found in /home/mysite/public_html/modules/civicrm/extern/soap.php on line 33

I modified the settings_location.php file as per instruction in the wiki, it still didn't resolved the problem. I stored settings_location.php file in the /home/mysite/public_html/.

Please help with this. Thanx.

Deepak Srivastava

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Re: Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
May 05, 2007, 11:27:48 pm
Use phpinfo() and

Check if your php is compiled with '--enable-soap' option.

Also check if you can see the following lines.
Soap Client     => enabled
Soap Server    => enabled

If not, then you will have to recompile your php5 with '--enable-soap' option.

Hope this solves your problem.
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nanaji

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Re: Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
May 07, 2007, 02:40:17 pm
I checked all those lines, they are enable.
Is there something to do with soap.php file? Or missing a file?
Please help....

Donald Lobo

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Re: Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
May 07, 2007, 02:48:36 pm

Your error indicates that it cannot find SoapServer which is a php5 built-in class. You might want to check the php manual and forums to figure out why this is happening. This is not a CiviCRM issue per se, but more a php5 / Soap issue

lobo
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nanaji

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Re: Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.
May 07, 2007, 11:11:35 pm
To be sure, I got my php5 recompiled with SOAPServer on the shared server.  Then I run this URL in the browser: http://PATH_TO_DRUPAL/modules/civicrm/extern/soap.php     --- no error occured and it downloaded the xml file.
Unfortunately, it is still not tracking. I am using following two commands to call cron job:

wget http://mysite.org/drupal/modules/civicrm/bin/civimail.cronjob.php
php -n -f http://mysite.org/drupal/modules/civicrm/bin/civimail.cronjob.php

Are these commands correct?
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Civimail doesn't track 'Tracked Opens', 'Click-throughs", etc.

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