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  • Trying Civicase in 3.2 but drawn a blank (screen)
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Author Topic: Trying Civicase in 3.2 but drawn a blank (screen)  (Read 1494 times)

mintra

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Trying Civicase in 3.2 but drawn a blank (screen)
August 05, 2010, 03:25:05 am
Hi

Has 3.1 with civicase insatlled then reliased I needed to do the xml thing (nice if this was in the GUI) so ungraded to 3.2 then followed the

CiviCase using the sample configuration - instructions which seemed clear to me.

Then I created

A couple of case types to match the sample xml files

When I sellect new case this is the URL

http://crm.mydomain.uk/civicrm/case/add&reset=1&action=add&atype=13&context=standalone

The screen is just blank.

My objective is just to get the Housing Support Case type right then edit my own.














Rémi

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Re: Trying Civicase in 3.2 but drawn a blank (screen)
August 05, 2010, 03:45:59 am
Hi, don't know if this can help , but maybe it's the directory which is not set for CiviCase configuration files.
To set it :
http://wiki.civicrm.org/confluence/display/CRMDOC32/CiviCase+Configuration  : 1.  Configuration Files Directory
(also don't forget to rename the configuration.sample to configuration)

Cheers,
Rémi

Kurund Jalmi

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Re: Trying Civicase in 3.2 but drawn a blank (screen)
August 05, 2010, 05:31:22 am
Also check your apache logs for errors on blank screen.

Kurudn
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mintra

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Re: Trying Civicase in 3.2 but drawn a blank (screen)
August 05, 2010, 08:06:21 am
Hi

it does seem that I had created the folder as root, however looking to see what the folders users should be a realise that most of the civicrm user and groups on an ls -ls show up as 33 it is as if a user has been deleted.

for example this is the xml directory but most other civicrm folders are set as this.

4 drwxr-xr-x 2 33 33 4096 Jul 28 17:20 configuration.sample
4 drwxr-xr-x 2 33 33 4096 Jul 28 17:20 HRD
4 drwxr-xr-x 2 33 33 4096 Jul 28 17:20 Menu
4 drwxr-xr-x 2 33 33 4096 Jul 28 17:20 samples

What user and group should all my civic crm files be.

Looking at the  error_log

[Thu Aug 05 14:48:22 2010] [error] [client 213.160.120.211] PHP Fatal error:  Class 'DomDocument' not found in /var/www/html/sites/all/modules/civicrm/CRM/Case/XMLProcessor.php on line 84, referer: http://crm.thebha.org.uk/civicrm/dashboard

Donald Lobo

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Re: Trying Civicase in 3.2 but drawn a blank (screen)
August 05, 2010, 09:49:27 am

check

http://www.google.com/search?q=Class+%27DomDocument%27+not+found+php&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

lobo
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mintra

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Re: Trying Civicase in 3.2 but drawn a blank (screen)
August 06, 2010, 02:16:51 am
Arrgh are you saying I should have done a google search?

yum install php-xml
service httpd restart

And now the case system works

Thanks for the support, this forum works I hope I can start answering questions at some point.

John

minbori

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Re: Trying Civicase in 3.2 but drawn a blank (screen)
February 25, 2011, 01:18:38 am
I had a similar problem on my system, but php-xml was already installed.  I found the answer elsewhere, but figured I'd post it here in case anyone else researching this error comes across this thread like I did.

I'm running Apache on a FreeBSD server.  Apparently in FreeBSD the DOM module does not reside in the php-xml port, but in php5-dom.  After installing php5-dom, everything worked.
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  • Trying Civicase in 3.2 but drawn a blank (screen)

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