CiviCRM Community Forums (archive)

First, thanks for all the support everyone provides here. 

Another question:

Email notifications are being sent to registrants if they select "Pay Later" by check, but not if they go through the Paypal checkout.  IPN is working, and they do get their status updated to "Registered", but no confirmation email is sent.   

In CRM/Event/Form/Registration/Confirm.php, it looks like sendMail is only called if "Pay Later" is checked;  I presume this is because some code somewhere else is waiting for the IPN confirmation before sending mail.   Anyone know where this code is located, or whether/how this is supposed to work by design?

Thanks!

I checked my apache logs, and I don't see any relevant errors.  There are some warnings (see below), but I don't think they are related:

<b>Warning</b>:  Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in <b>Unknown</b> on line <b>0</b><br />
<br />
<b>Warning</b>:  Directive 'register_long_arrays' is deprecated in PHP 5.3 and greater in <b>Unknown</b> on line <b>0</b><br />
<br />

I looked at the file you pointed me to.  I'm still trying to trace through the code, but I was wondering if you could direct me to where I'd go to find these debug messages printed out:

CRM_Core_Error::debug_log_message( "Success: Database updated and mail sent" );

Do I need the debugging mode enabled? (which, the helper text tells me not to do on a production site.)

Thanks for the help.

Thanks.  This is helpful.  So looking in the log, indeed I see  "Contribution record updated successfully"  but there is no entry for "Success: Database updated and mail sent".   No other error messages either.   

If you have any suggestions for how to debug what's going on inside the sendMail function, that'd be appreciated.

from BaseIPN.php:

        CRM_Core_Error::debug_log_message( "Contribution record updated successfully" );
        $transaction->commit( );

        self::sendMail( $input, $ids, $objects, $values, $recur, false );

        CRM_Core_Error::debug_log_message( "Success: Database updated and mail sent" );

Thanks.  I just turned on my php logging.  I don't see any mail errors.  In fact, mail is sent out fine to "Pay Later" folks.   I can't seem to replicate this behavior unless I do a real registration though.  A test registration gives me: 

Aug 05 15:49:37  [info] returning since contribution status is pending

Know a good way around this so I can debug?   

Ok, I'm going to have to create a new event that is much cheaper than $90 to test this out.  :-)

Unfortunately, the test version of the registration goes to the Paypal sandbox instead of a real payment, and this in turn doesn't change the registrant's status to completed. 

Lobo, I tried a live test, and did not get any php errors or mail errors, and also did not get a confirmation email if I go through Paypal.  Again, if I do "Pay Later" or register for a free event, then I DO get a confirmation email just fine. 

Is there a way to test this on the Civi demo site?  Or is it not set up to receive real payments and send out real emails?

Paypal is a nightmare to work with - I can give you some payment express test credentials to try

Ok, so the php script dies somewhere in here:

            if ( $contribution->payment_instrument_id ) {
                $paymentInstrument = CRM_Contribute_PseudoConstant::paymentInstrument();
                $template->assign( 'paidBy', $paymentInstrument[$contribution->payment_instrument_id] );
            }

Any ideas?