CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Bounces
Pages: [1]

Author Topic: Bounces  (Read 734 times)

colleen

  • Guest
Bounces
August 05, 2010, 02:45:10 pm
Hi,

We have created several instances in 2.2.8 (we're unable to update to the latest versions because of special customizations we've done).  I have a couple of basic questions about bounces. 

- When an email bounces does the server retry to send that same email message, or just keep it off-hold and wait and try to re-send to that recipient with the next email message? 

- I just sent an email to several contacts with the same domain (a school) and they all bounced for unknown reasons.  Does anyone have any ideas why this happened?  We have checked that this domain works just fine with emails sent outside of the CiviMail system.

Thanks!
Colleen

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Bounces
August 05, 2010, 03:05:02 pm

1. CiviMail does not resend any messages. Typically an SMTP server will retry sending the message for a certain period of time if the recipient server is not answering

2. your mail server logs will give you the exact reason as to why all your emails to a specific server bounced

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

Piotr Szotkowski

  • Moderator
  • I live on this forum
  • *****
  • Posts: 1497
  • Karma: 57
Re: Bounces
August 06, 2010, 03:37:47 am
Quote from: colleen on August 05, 2010, 02:45:10 pm
- I just sent an email to several contacts with the same domain (a school) and they all bounced for unknown reasons.  Does anyone have any ideas why this happened?  We have checked that this domain works just fine with emails sent outside of the CiviMail system.

Did any other CiviMail-originated emails get through? If not, it’s most probably your sending email server not accepting them in the first place; as Lobo said, do check its logs.
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

craftee123

  • I post occasionally
  • **
  • Posts: 36
  • Karma: 0
Re: Bounces
December 08, 2010, 10:45:23 am
Piotr & Lobo,

Thanks for responding to this post.  I work closely with Colleen on these same instances.

Can you direct me to where to find these mail server logs?  The civicrm_mailing_... tables in the database?

We're still dealing with this issue - mostly with a few isolated domains.  We'd like to figure out why they're blocking our messages, and more importantly, why some are being put "on hold" and others aren't.

Sarah
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Bounces

This forum was archived on 2017-11-26.