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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Can CiviMail Receive Emails?
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Author Topic: Can CiviMail Receive Emails?  (Read 706 times)

GingerFeet

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Can CiviMail Receive Emails?
August 09, 2010, 01:43:13 pm
Hey,

We are working with CiviCRM to send out email blasts. Works great. Sends the mail, and tracks the opens, click-throughs, etc.

We want to use CiviCRM to house our email history, so that when we send someone an email, and they reply, the reply is held in our db.

Googling found this written in 2008:

http://civicrm.org/node/406

At present, can CiviCRM read emails? If so, where do I find the functionality? Or is this something that still needs development?

xavier

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Re: Can CiviMail Receive Emails?
August 09, 2010, 01:54:44 pm
Yes, on 3.2 you have this option on a per mailing basis (2nd screen, check the box civimail handle replies, not sure about the wording right now).

If your bounces are handled properly, should works directly. What it does it to add a reply-to field with a long email that allows to track that user X replied to mailing Y, and add it in the activities.

X+
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Donald Lobo

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Re: Can CiviMail Receive Emails?
August 09, 2010, 02:50:37 pm

also check:

http://wiki.civicrm.org/confluence/display/CRMDOC32/Autofiling+email+activities+via+EmailProcessor

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Can CiviMail Receive Emails?

This forum was archived on 2017-11-26.