CiviCRM Community Forums (archive)

Drupal 3.1.7, CiviCRM from 3.1.5-> 3.2 upgrade. All seemed to go smoothly. Did troubleshooting listed on upgrade document and troubleshooting documents. In the contact profile page, if I click on Add email or phone number, no entry space appears but a radio button and the word delete shows up in the next line down. All the other add links work (shows a text area to fill-in)

Any tips for a solution?

These are some items I copied that might help:

http://sonoco-crm/civicrm/contact/add?reset=1&action=update&cid=203&context=search

Innodb_buffer_pool_reads
15
The number of logical reads that InnoDB could not satisfy from buffer pool and had to do a single-page read.

Handler_read_rnd_next
1,089
The number of requests to read the next row in the data file. This is high if you are doing a lot of table scans. Generally this suggests that your tables are not properly indexed or that your queries are not written to take advantage of the indexes you have.

Created_tmp_disk_tables   7    The number of temporary tables on disk created automatically by the server while executing statements. If Created_tmp_disk_tables is big, you may want to increase the tmp_table_size value to cause temporary tables to be memory-based instead of disk-based.

Created_tmp_disk_tables   7    The number of temporary tables on disk created automatically by the server while executing statements. If Created_tmp_disk_tables is big, you may want to increase the tmp_table_size value to cause temporary tables to be memory-based instead of disk-based.

==============
Started disabling modules, to see if any of them conflicted, it turned out that <<CiviCRM NYSS>> was causing the problem.

Thanks for quick reply.

Browsers:

Camino Version 2.0.3 (1.9.0.19 2010051911)
Firefox 3.6.8
Safari Version 5.0.1 (6533.17.

Checked roles, permissions. Even as Admin It shows the same behavior.

Try clearing you drupal cache and also delete files/templates_c

Kurund

New information... If I add a new individual, I can then add another phone number and the entry box shows up.
I can also add another email address and the entry box shows up.

With existing individuals the entry boxes never show up, but the radio button and the word delete does.

I guess there is someting that happens during the click on EDIT that prevents the addition of these entry boxes to exisiting individuals.

So is it a database problem preventing me from adding these 2 items to existing information?

I ran the query you suggested:

SELECT *
FROM civicrm_phone
WHERE contact_id =11
LIMIT 0 , 30

I got this (I covered phone numbers for this forum)

   id Unique Phone ID   contact_id FK to Contact ID   location_type_id Which Location does this phone belong to.   is_primary Is this the primary phone for this contact and location.   is_billing Is this the billing?   mobile_provider_id Which Mobile Provider does this phone belong to.   phone Complete phone number.   phone_type_id Which type of phone does this number belongs.
         8   11   2   1   0   NULL   610-XXX-XXXX   1
         149   11   2   0   0   NULL   610-XXX-XXX   3
Check All / Uncheck All With selected:     

For contact 11 there is a primary phone and the second is a fax number.

Does this help?