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  • Post event registration - Option changes
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Author Topic: Post event registration - Option changes  (Read 1261 times)

nexell

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Post event registration - Option changes
August 28, 2010, 08:48:27 am
Hi all,
We are using civi (3.1.4) together with joomla in an expo / tradeshow application where people can register for events and choose a number of options (tables, power, internet etc), each with a price, (either with or without price set) and of course with contributions (only pay later option).
The issue is that once the registration has been made, the registrant often comes back (about 30-40% of the time) and wants to make changes in his options.
It seems that, on the backend of civi, the registration & its options are "frozen" and cannot be changed, unless you delete it and re-do it with the right options, which is cumbersome & time consuming.  :(

Would it not be possible to simply allow the editing of the chosen options for any given event registration (at least for admin - back end) ? This would be enough, even if the contribution is not changed and differences manually accounted for. Of course if contribution differences could also be handled, & front end option editing as well, that would be fantastic.

Has anybody done this before or have a solution ?
Txs in advance,
The Nexell team in Switzerland.
Nexell
www.nexell.net | support@nexell.net

Donald Lobo

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Re: Post event registration - Option changes
August 28, 2010, 02:22:14 pm

It should be possible (from a code perspective) to allow the below from the backend. The main issue is what to do aboutt he actual difference in the "amount" charged (since civicrm does not store credit card info, we cannot initiate a new transaction)

this would make a great addition to CiviEvent. If the nexell team would like to tackle it, contact us on IRC and we can help u'll spec / code it. Alternatively you can sponsor the core team to make the necessary improvements. I dont think this is a major project, but neither is it trivial.

lobo
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artd

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Re: Post event registration - Option changes
August 29, 2010, 12:38:12 am
Hi

We are highly interested in that feature too and would like to push any work in this direction.
Best regards
Raphael, artd webdesign

nexell

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Re: Post event registration - Option changes
August 29, 2010, 02:29:24 am
Hi Lobo,
Txs for the quick reply.
So your point #1 (should be possible....code perspective....backend), is this a biggy ? How do we go about it ?
Re the amount charged etc is not critical at this point and can be handled manually.
Txs for any pointers & tips.
Cheers,

Nexell
www.nexell.net | support@nexell.net

Donald Lobo

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Re: Post event registration - Option changes
August 29, 2010, 06:30:29 am

If i had to guess, just making those changes without any change to the contributions would be 5-20 hours or so. Your starting point would be:

CRM/Event/Form/Participant.php

However i do think, a complete solution would need to include changes to the contribution record

lobo

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Donald Lobo

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Re: Post event registration - Option changes
September 02, 2010, 07:58:21 pm

also check:

http://forum.civicrm.org/index.php/topic,14541.msg66336.html#msg66336
http://forum.civicrm.org/index.php/topic,12443.msg54795.html#msg54795

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Post event registration - Option changes

This forum was archived on 2017-11-26.