CiviCRM Community Forums (archive)

I sent out an email blast yesterday using the personalized link http://www.organisation.org/civicrm/profile/edit?reset=1&gid=N&id={contact.contact_id}&{contact.checksum} so that our contacts could update their information using a profile.  We've had about 200 responses to the mailing, but that isn't reflected in the report.

In the mailing report, it says there have been about 5 click-throughs because it seems to only be counting clicks on our contact link at the bottom of the email.

Why doesn't it count clicks on the personalized link? 

I think the checksum did work --- we have had over 200 now update their preferences via profile, and click-throughs was turned on. 

So in response to Peter's suggestion --- is it true that the checksum and the click-tracking do not work together? Does anyone know why? Is it just the click tracking for the checksum link, or do none of the links get tracked if there is a checksum in the email?

In our case, we only had two links: the personalized, checksum link and the Contact link (plus all of the unsubscribe links, which I'm guessing don't get counted for obvious reasons).  It seemed like the Contact link clicks DID get counted, but that was in the footer, so I'm not sure what would have happened if there were other links in the body of the email.