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  • CiviCRM Community Forums (archive) »
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  • Using CiviContribute (Moderator: Donald Lobo) »
  • Credit Card Contribution Credited to Wrong person
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Author Topic: Credit Card Contribution Credited to Wrong person  (Read 735 times)

Keith

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Credit Card Contribution Credited to Wrong person
September 09, 2010, 06:09:47 am
I am having an issue where a contribution made via an online CC payment is being credited to the wrong account. Why?

I assume that if a person enters his/her email, that the contribution system will use that email to match the contribution to an existing account.

In this case, the person making the contribution has an account/contact with email recorded, but the contribution is being credited to another.

What gives?  Where should I look to see what is going wrong?

What should happen if the person making the donation has no contact account?

Donald Lobo

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Re: Credit Card Contribution Credited to Wrong person
September 09, 2010, 10:48:58 am

not sure why your install is having those issues.

Can u try to do the same on demo and see what happens

lobo
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bmw

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    • Alcohol Justice - The Industry Watchdog
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Re: Credit Card Contribution Credited to Wrong person
December 14, 2011, 01:11:22 pm
Check that the email address is correct or there are not more than one for that person that may not belong to them. I just had this happen to me. Now, where is the 'move contribution to another contact' button?
Bruce Wolfe, M.S.W., CIO
Alcohol Justice, 501(c)3
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • Credit Card Contribution Credited to Wrong person

This forum was archived on 2017-11-26.