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Author Topic: notification of unsubscribe?  (Read 938 times)

adixon

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notification of unsubscribe?
September 17, 2010, 07:53:57 am
I've just updated a client from 3.1.6 to 3.2.3 and she reports that she's no longer getting notifications unsubscriptions.

Does anyone have any guesses about where this is configured and why it might not be working?

midloman

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Re: notification of unsubscribe?
October 14, 2010, 02:54:57 pm
She may want to check the server log.  My unsubscribes are getting an "access denied" error.

adixon

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Re: notification of unsubscribe?
October 18, 2010, 06:06:53 am
Well, now she's reporting that she's getting them again. Probably a mail issue at her end..

midloman

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Re: notification of unsubscribe?
October 18, 2010, 07:54:28 am
I've had this problem in two aspects, and I've filed an issue in Jira.  The unsubscribe link is not in 'clean' format - even if you have your Drupal installation so configured.
That's probably not the show-stopper.  For some reason, you have to grant unauthenticated users permission to unsubscribe.

Make sure anonymous and authenticated users have "access CiviMail subscribe/unsubscribe pages" checked.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • notification of unsubscribe?

This forum was archived on 2017-11-26.