CiviCRM Community Forums (archive)

Trying to pay for an event, I get these error messages:

"

    Sorry. A non-recoverable error has occurred.

    Return to home page.

Error Details:

Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

=> -1174405440
    [message] =>
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="" code=-1174405440 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]

"

Anyone have ideas?

Thanks,
Ken
P.S.  My checking account is down in the amount of the two Event transactions I have run, so they seem to be going through, in spite of the errors.

I did as you suggested, and had turned on debug and backtrace per another thread that Lobo said pointed to SMTP config, too, which we have not figured out yet....

Here is the backtrace info- hope it helps:

/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 255                             
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Core/DAO.php, fatal, 527                                   
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Contact/BAO/Contact.php, getFieldValue, 1429               
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Contact/BAO/Contact.php, getContactType, 1930               
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Contact/Form/Task/EmailCommon.php, getContactDetails, 145   
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Contact/Form/Task/Email.php, buildQuickForm, 99             
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Core/Form.php, buildQuickForm, 297                         
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Display.php, buildForm, 98           
/httpdocs/drupal53/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php, perform, 195           
/httpdocs/drupal53/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php, handle, 95                   
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Core/Controller.php, handle, 220                           
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Utils/Wrapper.php, run, 77                                 
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 312                                   
/httpdocs/drupal53/sites/all/modules/civicrm/CRM/Core/Invoke.php, contact, 92                               
/httpdocs/drupal53/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 319                             
, civicrm_invoke,                                                                                           
/httpdocs/drupal53/includes/menu.inc, call_user_func_array, 418                                             
/httpdocs/drupal53/index.php, menu_execute_active_handler, 15                                               

K

By test mode, you must mean the payment gateway,  which appears to be Authorize.net...I think I can tell because I have seen the error messages before

I tried the demo event registration, and got the infamous (to me, anyway) error message I associate with a.net:"Payment Processor Error message:
2:13 (TESTMODE) The merchant login ID or password is invalid or the account is inactive."

I find it easier to run small transaction amounts, and just pay the fees as a dev cost.

So, I really can't tell.  Our Civi is 1.9.11960, and yours is 1.9.12267.

We are in the process of signing up for CiviSMTP.  Should that solve our (suspected SMTP-related) problems?

Thanks, Donald.

Ken

Brian - thx for jumping in here w/ some help! As an aside, as of 1.9 the SMTP authentication password is also set from the Global Settings >> Outbound Email form (and is no longer stored / read from the civicrm.settings.php file).

dave actually meant 2.0 and not 1.9 In 1.9 it is still part of the settings file

lobo