CiviCRM Community Forums (archive)

I was recently asked to look into why a customer's merged (merge contacts by same address) mailing labels only give one of the recipients names. I found that the answer was in

civicrm/admin/setting/preferences/address?reset=1

in the top box.

Changing it from
{contact.individual_prefix}{ }{contact.first_name}{ } etc to

{contact.individual_prefix}{ }{contact.addressee}{ }

caused the lables to take advantage of the code that says to write John & June Smith or John White and June Black on the labels as appropriate. This seems to me like it should be the default or that clever code is ignored. However, neither in the new install I'm working with or the one that was upgraded through the ranks was the {contact.addressee} field present in the mailing labels - I'm thinking it should be....

Eileen

The default values for that field (civicrm_preferences.mailing_format) where changed a while back when the addressee property was added. I'm not sure what was done for upgrades - often we don't modify preferences during upgrade since we don't know what changes from default were already made.

For a new install, the default for that field should like look this:
{contact.addressee}
{contact.street_address}
{contact.supplemental_address_1}
{contact.supplemental_address_2}
{contact.city}{, }{contact.state_province}{ }{contact.postal_code}
{contact.country}

This default is defined in civicrm/xml/templates/civicrm_navigation.tpl and moved into civicrm_data.mysql for distributions. Seems to be present in the current 3.2 version of that file - so not sure why a new install would NOT be initialized properly