CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • 5 days to send a mailing?
Pages: [1]

Author Topic: 5 days to send a mailing?  (Read 1757 times)

rdoiron

  • I’m new here
  • *
  • Posts: 13
  • Karma: 0
5 days to send a mailing?
October 08, 2010, 02:21:59 am
Last month, it took CiviSMTP 5 days to complete its sending of our newsletter to our 20,000 subscribers whereas for August it took 5 hours.  I thought it was an exception, but October's mailing was sent yesterday and is moving at the same snail-like pace.  Can someone explain what's going on and how we can fix this?  We haven't changed anything on our side. Thanks.

shane

  • Moderator
  • I post frequently
  • *****
  • Posts: 265
  • Karma: 16
Re: 5 days to send a mailing?
October 26, 2010, 11:22:48 pm
are you still seeing this problem? this can be due to slow connection to our servers from your data center.

rdoiron

  • I’m new here
  • *
  • Posts: 13
  • Karma: 0
Re: 5 days to send a mailing?
October 27, 2010, 12:00:46 am
The situation was better with our last mailing (2.5 days instead of 5 days) but still not good enough.  Our August newsletter was sent in 5 hours. 

jase700

  • I post occasionally
  • **
  • Posts: 57
  • Karma: 3
Re: 5 days to send a mailing?
December 17, 2010, 10:00:06 am
I've been able to achieve 5-6k per hour but apparently in the latest Civi version we can multi thread these jobs which could really speed things up. It is typically not a problem on CiviSMTP side.

rdoiron

  • I’m new here
  • *
  • Posts: 13
  • Karma: 0
Re: 5 days to send a mailing?
January 12, 2011, 01:24:16 am
Shane:  Using civiSMTP we sent our January 2011 newsletter out Saturday morning to our 18,500 subscribers and the mailing took 4 days to complete. We also had reports of people receiving it 2 and 3 times.  Is there a way for you to look into your logs to see if there's a problem?  I really want to continue using the civimail/civiSMTP solution for our future mailings, but may have to look into another solution (mailchimp?) if we can't get the send times down. Thanks.

Traveler777

  • I post occasionally
  • **
  • Posts: 43
  • Karma: 0
  • CiviCRM version: 3.3.2
  • CMS version: Drupal 6.2
Re: 5 days to send a mailing?
March 17, 2011, 03:09:40 pm
@rdoiron - have you seen any improvement? We are considering CiviSMTP, but it seems a bit shaky. Thanks for any additional insight.

rdoiron

  • I’m new here
  • *
  • Posts: 13
  • Karma: 0
Re: 5 days to send a mailing?
March 18, 2011, 05:40:56 am
Yes, I have seen progress.  The past few mailings have been completed in hours as opposed to days. 

shane

  • Moderator
  • I post frequently
  • *****
  • Posts: 265
  • Karma: 16
Re: 5 days to send a mailing?
March 21, 2011, 06:59:02 am
Hi Guys,  :) over 150  organizations currently use civismtp with no problems.

something to remember here is that we are a server with which your server communicates.  this mean that there are lots of things that we do not have control over like your hosting network speed, netwrok reliability between our servers, etc.

We have found over the last 4 years that there are very few issues with the service itself and that most problems are due to misconfigurations in hosting setups or CCRM installations.

peace,

-Shane
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • 5 days to send a mailing?

This forum was archived on 2017-11-26.