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  • Problem Accessing CiviMail Mailer Settings
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Author Topic: Problem Accessing CiviMail Mailer Settings  (Read 2935 times)

arelti

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Problem Accessing CiviMail Mailer Settings
October 24, 2010, 08:09:51 am
I need to throttle back on the rate that emails are sent out to comply with my site host restrictions. I understand that the CiviMail Mailer Settings enable this. However, I receive the following error message when I attempt to access the settings:

"Method Not Implemented
GET to /administrator/index2.php not supported.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

I first observed this problem in CiviCRM 3.1.5, so I decided to upgrade to 3.2.3.

First, I did a fresh CiviCRM installation of 3.2.3 onto a new Joomla site. I still received the same error message!

Next, I backed up my live site to a sandbox, and upgraded the sandbox to 3.2.3. The error message was resolved and I could see the settings!

Finally, I upgraded my live site to 3.2.3. The error message is still there!

I am now at a complete loss as to what the source of this problem could be.

Help!

tabletguy

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Re: Problem Accessing CiviMail Mailer Settings
November 29, 2010, 02:29:40 am
I am also having this problem, just upgraded to CiviCrm 3.2.5 and am on a new host that requires a max of 500 mails per hour.

A search for "mailer settings Joomla method not implemented" only found this single mention of the problem.

Is there a place in the database where I could set the values directly even if the php code might not be in Joomla?

Thanks

Donald Lobo

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Re: Problem Accessing CiviMail Mailer Settings
November 29, 2010, 08:08:31 am


check:

http://joomla.demo.civicrm.org/administrator/index2.php?option=com_civicrm&task=civicrm/admin/mail&reset=1

u'll need to be logged in. Note that CiviCRM does not keep track of mails / hour. The batch limit limits the number of emails sent in one specific script call (typically the cron run of civimail.cronjob.php)

lobo
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tabletguy

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Re: Problem Accessing CiviMail Mailer Settings
November 30, 2010, 01:16:08 am
Thank you.

The demo site says "Powered by CiviCRM 30732."  I don't know if that is more recent or older than 3.5.2 version. I had found these settings also in the documentation.

The problem I'm having is that the link you cited doesn't work on my site, it returns the error message.

I've uninstalled and reinstalled the component and have the same problem.

So, should I ask about this in the installation problems forum, or is the demo version much older than current 3.5.2?   (I'm assuming that forum would also want to know this point).

Thanks again.

tabletguy

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Re: Problem Accessing CiviMail Mailer Settings
November 30, 2010, 08:04:03 am
One additional note...

I've created a new Joomla installation, 1.5.22 with demo data only. Then, I installed CiviCRM 3.2.5

php 5.2.9
MySql 5.0.91-community

I still get the same error when I go to mail settings at
http://ahymsin.org/test45/administrator/index2.php?option=com_civicrm&task=civicrm/admin/mail&reset=1

Error page is:
501 Method Not Implemented (on the tab)
Method Not Implemented

GET to /test45/administrator/index2.php not supported.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

tabletguy

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Re: Problem Accessing CiviMail Mailer Settings
November 30, 2010, 11:11:34 pm
I think I may have found the answer to this. According to this post on Joomla forum: http://forum.joomla.org/viewtopic.php?f=267&t=331984 it is related to how mod_security is set up on the server.

Other than "contact your hosting provider to add an exception", I don't actually know what is needed.

Could you describe what I should tell my provider?  Do I say to add the entire "index2.php" as an exception, etc?

I realize that at this point, this entire thread could be better served in the installation problems forum, but I was just adding onto the pre-existing request for help.

Thanks

tabletguy

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Re: Problem Accessing CiviMail Mailer Settings [SOLVED]
December 06, 2010, 10:06:03 pm
For me, this is "solved".  Contacting the ISP via live chat, I tested the menu item and got the error, and then they turned off mod_security and I immediately retested, and the menu item is working now.

Since this is the only menu item in CiviCRM that causes this issue (that I've found), I believe there should be a way to recode this to avoid the issue. I'm also guessing that the demo and devleopment servers don't have mod_security enabled in the same manner as my hosting provider.

I'm trying to get more information about the specific error message generated, etc. and perhaps submit a ticket about it.

doobs67

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Re: Problem Accessing CiviMail Mailer Settings
February 23, 2012, 01:25:10 pm
Hello. I had the ISP turn off mod_security as suggestion and the problem persists.  Any other thoughts?
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Problem Accessing CiviMail Mailer Settings

This forum was archived on 2017-11-26.