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Author Topic: Telephony Integration  (Read 915 times)

cowlinb6

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Telephony Integration
October 29, 2010, 01:45:03 am
We have not used CiviCRM before but are looking at integrating a telephone system into Civi and Drupal.

I can't find any reference to telephony in the documentation, so using the API is it possible to be able to search for a contact using the telephone number field and then automatically display that record (i.e. just open a specific URL)? Also it would be good to be able to create an activity with the call information and then display this? I can get all the telephone related events so I just need to know the Civi side of what is possible.

Regards

Ben

xavier

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Re: Telephony Integration
October 29, 2010, 05:47:44 am
Damien did integrate civicrm with Asterisk so when you receive a call, it does a lookup (dumb php with a sql query if my memory serves me right). and displays it on the phone.

Most can be done with the api.

We are really looking to do a more complete integration, was thinking about using xmmp as media to send the notifications... but so far, not enough funding (hint hint ;).

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Re: Telephony Integration
October 29, 2010, 04:01:55 pm
We just had a request from a client about searching in phone numbers - we put together a View as a temporary measure that does this using filter 'contains' and results link to civi record.

May not be any help but can post code if it is.

Could also configure as a block to have on the civicrm screens too if the number being entered is likely to only get one or two returns.

System isn't allowing me to attach a screenshot saying "The upload folder is full. Please try a smaller file and/or contact an administrator." but file size wasn't the issue
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Developer Discussion »
  • APIs and Hooks (Moderator: Donald Lobo) »
  • Telephony Integration

This forum was archived on 2017-11-26.