CiviCRM Community Forums (archive)

Hi

Hope someone can help me figure this out, it's likely I'm doing something stupid.

I use civicrm to power an event registration page and am having problems finding certain information. I allow guests to register more than one person in one go, to save multiple paypal transactions and make life easier. If I go to Bob's page (who bought both tickets) I see a contribution of double the ticket price but only one event registration. I can find the second registration through his activities log. However, if I go to Linda's page, I see no contributions, no activities and one event registration. The problem is most of the time I have no idea who paid for Linda's ticket, I see no way on my screen that links a participant/event registration to a payment transaction because it seems to file some (not all, and I'm not sure what the criteria is to differentiate the behaviours) registrations both under the same contact and some under separate contacts.

I'm not sure exactly what's going on but my basic question is how I link an event registration back to the source payment, this is becoming important because on some of these 'orphan' registrations, I have no contact information so can't communicate with the guest.

Hope someone can enlighten me

Many thanks

Ewan