CiviCRM Community Forums (archive)

Hello,

I tried to configure my own cases... but it doesn't work... I get an internal server error 500 when trying to open a new case.

I have followed the installation guide and I have put my configuration files in the directory: <custom templates path>/CRM/Case/xml/configuration

I have made an xml for any case type I have defined. I have entered a row in the civicrm_option_value table as said in the configuration guide for every case type.

When I remove the configuration folder (so, in fact without a configuration) the page does load (but of course I can't make cases then).

I want to set up very basic case types, without specific activities nor roles... a sample xml file I use looks like:

<?xml version="1.0" encoding="iso-8859-1" ?>

<CaseType>
  <name>SVK</name>
  <ActivityType>
      <name>Open Case</name>
      <max_instances>1</max_instances>
     </ActivityType>
        <ActivityType>
      <name>Change Case Type</name>
    </ActivityType>
    <ActivityType>
      <name>Change Case Status</name>
    </ActivityType>
        <ActivityType>
      <name>Follow up</name>
    </ActivityType>
</CaseType>

Could somebody please help me with this!!

Thanks.

 

Thanks for your answer.

I have changed the xml to:

<?xml version="1.0" encoding="iso-8859-1" ?>

<CaseType>
  <name>SVK</name>
  <ActivityType>
      <name>Open Case</name>
      <max_instances>1</max_instances>
     </ActivityType>
        <ActivityType>
      <name>Change Case Type</name>
    </ActivityType>
    <ActivityType>
      <name>Change Case Status</name>
    </ActivityType>
        <ActivityType>
      <name>Follow up</name>
    </ActivityType>
    <ActivitySets>
    <ActivitySet>
      <name>standard_timeline</name>
      <label>Standard Timeline</label>
      <timeline>false</timeline>
      <ActivityTypes>
        <ActivityType>
          <name>Open Case</name>
          <status>Completed</status>
      </ActivityTypes>
    </ActivitySet>
    </ActivitySets>
    <CaseRoles />
</CaseType>

But nothing has changed, I still get the HTML 500 error. There are no PHP-errors for the page I requested (/drupal/index.php?q=civicrm/case/add&reset=1&action=add&atype=13&context=standalone).

It seems to me as some folders are inaccessable to the webserver, but I checked and as far as I can see everything is OK with the folder rights.

I just don't know what I could do to make it work...

Thanks for any advice!!