CiviCRM Community Forums (archive)

Hello,

I have a customer with a specific requirement regarding their case management work and the way it relates to the addressses of the constituents. There is a scenario they wish to cover:

The constituent may book a case regarding for example the house that he/she is currently living in. It could be their housing benefits allowance, for their address in Town ABC.

Later on the constituent moves, to another address, for example outside town ABC to town XYZ.

When the customer does a report, on how many enquiries there has been regarding housing allowance for addresses in Manchester, civicrm needs to be able to take into account, historical address changes.

I understand that there would be different ways to address this issue. Is there anyway I can store the whole address actually on the case, or even on a case activity? I'm guessing that case activity might the easier one as it employs custom fields....the customer has 2 PHP programmers so it would be possible to cut code if that's what it takes.

Thanks!