CiviCRM Community Forums (archive)

I have an event set up with a profile that collects all of the information we need for the event. Since online registration is relatively new for this organization, many people still email/snail mail registrations that the admin must put in manually. In addition, an few registrants receive special pricing that must be entered manually.

We have a set of custom fields that contain common questions that are asked on conference registrations, but not on training event registrations. This set of custom fields is showing up in the Register Event Participants for a newly created training event, even though the fields are not part of a profile and they aren't assigned to this event. Is this expected behavior, or did I make a mistake in configuration? Is there a way to make these fields disappear so they don't show up as part of the confirmation email?

Thanks for your help

It is configured for all events. Does this mean it actually appears on all event reg forms?? I thought it meant it was available to all events.

The fields are Participant Fields, but when you set up the profile you have the option of limiting the set of fields to a specific event or event type. In my case I will be able to make this work by limiting the set to an event type.

I was just surprised to have the custom fields show up on the Register Event Participant form even though they weren't associated with the event in the event settings. I don't understand why the fields would show up on the form for manual event registration when I am not collecting that info using the online registration.

I understand "that's how it works". My questions is "Should it work this way"? Why would fields show up on the Register Event Participant form if I haven't specifically associated them with the event?

The online registration form doesn't show those fields. If I am not using the fields for online registration, why would I be using them when registering participants on the backend?

I think I just found it confusing and counterintuitive and I am curious about the how it came to work this way. As with most everything in CiviCRM, there is a way to make it work the way I want and for that I am grateful

Hi xavier,

Thanks for explaining. I can get myopic sometimes and get stuck on how I am using the system. Just because it doesn't make sense to me immediately doesn't mean there isn't a good use case.

Q