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Author Topic: No Bulk Emails (User Opt Out) - not being respected  (Read 1040 times)

adixon

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No Bulk Emails (User Opt Out) - not being respected
November 16, 2010, 11:44:49 am
As per the title in a 3.2.3 civicrm/drupal 6 install, civimail bulk emails are going out to contacts that have the no bulk email flag ON (several cases noted by the client).

Is that flag checked when the list of recipients is built, or at the point of sending out? Are there particular table entries I should look at?

I'm asking because the client did re-import the address to create a new group for the mailout, so it's a bit of a funny edge case in that respect, but the flag was not reset.


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petednz

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Re: No Bulk Emails (User Opt Out) - not being respected
November 16, 2010, 11:48:41 am
any chance the email is used for several contacts - we had same issue, client's contact complaining they had opted out - but same email being used by 4 family members  :P
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Piotr Szotkowski

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Re: No Bulk Emails (User Opt Out) - not being respected
November 16, 2010, 12:22:13 pm
Quote from: adixon on November 16, 2010, 11:44:49 am
Is that flag checked when the list of recipients is built, or at the point of sending out? Are there particular table entries I should look at?

From a quick check, this flag is being checked in CRM_Mailing_BAO_Mailing::getRecipients(), which is (indirectly) called on every CRM_Mailing_BAO_Job::runJobs() call – so at the point of sending out.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • No Bulk Emails (User Opt Out) - not being respected

This forum was archived on 2017-11-26.