CiviCRM Community Forums (archive)

I just spent a few hours struggling with the infamous

PHP Fatal error: Uncaught exception 'Exception' with message 'Please make sure the folder is writable' in .../sites/all/modules/civicrm/packages/IDS/Monitor.php

I don't think there is anything in the documentation about it, and the forums are random. Also if you search the web, there are many, many pages that display the error. Clearly people need help.

Here is what I figured out for my Drupal installation

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Make sure the /files/civicrm/upload directory is writable

• chown apache.apache (your server daemon's name and group)
• chmod 770
• If that fixes it, you are done

Comment out the IDS code in order to get into the site

• .../sites/all/modules/civicrm/CRM/Core/Invoke.php

// first fire up IDS and check for bad stuff
if ($config->useIDS) {
  require_once 'CRM/Core/IDS.php';
  $ids = new CRM_Core_IDS( );
  $ids->check( $args );
}

Set config_backend to NULL (most probably something got wrecked there)

• Log in to the correct mysql database
• update civicrm_domain set config_backend = NULL;

Delete template_c (and probabaly something got wrecked here)

• rm -R .../sites/<site_name>/civicrm/template_c

Rebuild backend

• /index.php?q=civicrm/admin/setting/updateConfigBackend&reset=1

Rebuild menu (for good measure)

• /index.php?q=civicrm/menu/rebuild&reset=1

Uncomment (activate) the code to protect the site with IDS

• Remove the comments you placed on the IDS code

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Maybe someone can flesh it out with Joomla notes and post a document page?

Thanks,

COS