CiviCRM Community Forums (archive)

Hi,
It was brought to our attention by a major civicrm site hosting manager, that he's experienced civicmail sent in bulk being blocked by major ISP's, like AOL, etc.

Whereas, these major ISP's do have a "whitelist" of definately acceptable mass mailers, like "Icontact.com", which we are using presently.

What is the experience with this matter? Have others found this true, and are there any workarounds? We'd like to move back to Civcimail, but wonder about the above.

Best wishes,

Douglas

In addition to the IP address concerns mentioned by geilhufe you also want to make sure that you are using as few generic text msgs as possible. While I have not gotten to the point of using CiviMail yet, I have seen similar problems with other open-source software.

For example when I sent out the original generic Login registration message(for another package) it was sometimes flagged as SPAM due to content, but when I customized it more for our site it went thru with no problem. This is probably due to the fact that not every user of the software is responsible in its use. And the ones who use it irresponsibly to make make mass mailings probably don't bother to modify the templates. So by using diff text you don't get painted with the same SPAMy brush.