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Author Topic: HTML Message function is lost  (Read 1717 times)

karunadave

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  • CiviCRM version: 4.4.4
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HTML Message function is lost
November 30, 2007, 06:50:41 am
Hello everyone  :)

My install of Drupal 5.3 CiviCRM 1.9.11960 initially provided a simple WYSIWYG editor for CiviMail HTML messages. Yesterday the WYSIWYG icons stopped appearing and recipients no longer receive HTML messages.

In addition to this, selecting a template in 'compose on screen' (/civicrm/mailing/send?_qf_Upload_display=true&qfKey=) no longer populates the HTML panel with the template contents.

In addition to this, the CiviMail Report feature (/civicrm/mailing/report?mid=4&reset=1) no longer displays the "HTML Message » View complete message" for new messages, although older messages sent when the HTML message was working continue to show this ("HTML Message » View complete message").

This condition persists when restoring to a database backup prior to the emergence of this behavior, and it persists when deleting the civicrm codebase and revision upgrading to 1.9.12432.

Anyone have any ideas?
« Last Edit: November 30, 2007, 06:54:05 am by karunadave »

Dave Greenberg

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Re: HTML Message function is lost
November 30, 2007, 04:57:02 pm
Was there some "change" that occurred "yesterday"? Any chance that this installation was moved to a new location on the server? If so, you'll want to check your Global Settings >> Resource URLs setting.
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karunadave

  • I post occasionally
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  • Posts: 50
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    • Karuna Dev
  • CiviCRM version: 4.4.4
  • CMS version: Drupal 6.30 or Drupal 7.26 Drush 6.2.0
  • MySQL version: 5.5.35-cll - MySQL Community Server (GPL)
  • PHP version: 5.3.21
Re: HTML Message function is lost
December 01, 2007, 04:43:52 pm
Checking the Global settings for resource URL's and Directories, and civicrm.settings.php configuration made no difference.

However, backing up my data, dropping the civicrm.settings.php file, and doing a fresh install of CiviCRM made it work again.  Restoring to to my production version of CiviCRM still maintained the working HTML message formatting.

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • HTML Message function is lost

This forum was archived on 2017-11-26.