CiviCRM Community Forums (archive)

I'm struggling to work out how to configure states and provinces so that just the states and provinces for the relevant country are displayed.

Civi says "State/province listings are populated dynamically based on the selected Country for all standard contact address editing forms, as well as for Profile forms which include both a Country and a State/Province field." 

Yet when I use a Profile form with both Country and State/Province fields, the user gets a list of all available states from all countries I have selected, not just their own country. I would like to include all country and all state options on the site but want Civi to present only those options relevant to the user's country.

Can anyone point me in the right direction?

Thank you Yashodha.

I had left the first box blank as I understood that that would mean "all countries". I have now added all the available countries to the box. It doesn't seem to make any difference - all possible states still appear in the drop-down box.

To be clear, both boxes for "Available Countries" and "Available states and provinces" are now completely empty on the left hand side and completely full (ie all available countries listed) on the right hand side. I have tried this a number of different ways without seeing any difference.

Any ideas?

I'm using 3.2.3

Thanks for your help

Steve

Thanks Kiran

Yes, I understand how it is supposed to work - but it just doesn't seem to be doing what it's meant to. I can't replicate it on the demo site.

On some profiles it behaves fine. It seems to be just on the initial Drupal registration which is bringing in a Civi profile that it misbehaves and shows all possible states from all countries no matter what country is selected. Unfortunately of course that's the most important place on the site.

We need to go live next week so I'm thinking I'm going to have to drop the state field out of our tables and put in a custom field for users to insert their own values.

If anyone has any other thoughts I'd be delighted to hear them.

Many thanks

Steve