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  • CiviCRM 3.3.0 install error
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Author Topic: CiviCRM 3.3.0 install error  (Read 5180 times)

fen

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Re: CiviCRM 3.3.0 install error
February 21, 2011, 02:38:41 pm
Thanks for the response.  Tried that, but it didn;t work.  (And I can confirm that CiviEngage has never been enabled.)

Not even the CiviCRM black menu at the top appears.  (But the word "CiviCRM" appears in the Drupal admin_menu - clicking it opens a blank "CiviCRM Home" page at /civicrm?reset=1)

bcobin

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Re: CiviCRM 3.3.0 install error
February 21, 2011, 02:56:22 pm
I'd try the following:

Delete files with cached settings
Drupal:
<drupal-root>/sites/default/files/civicrm/templates_c/* (cached versions of Smarty templates that will be rebuilt)

Rebuild the menus. The menu links in the civicrm_menu table contain full URL links and need to be updated with the new domain.
Drupal sites: http://<drupal_site>/index.php?q=civicrm/menu/rebuild&reset=1

See if that helps.

If you still have the problem, if you can get into Civi at all, I'd try the debugging tools at the top of the page here:

http://wiki.civicrm.org/confluence/pages/viewpage.action?pageId=35127571

And I'm sure you've tried clearing all cached data.

If that doesn't work, I might try restoring to 3.2.5, upgrading to 3.3.0 and thence to 3.3.5. All of this is just guessing on my end, though - it's how I would approach it. More than this, I do not know - hope you solve it!

fen

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Re: CiviCRM 3.3.0 install error
February 21, 2011, 03:50:53 pm
Quote from: bcobin on February 21, 2011, 02:56:22 pm
I'd try the following:

Delete files with cached settings
Drupal:
<drupal-root>/sites/default/files/civicrm/templates_c/* (cached versions of Smarty templates that will be rebuilt)

Rebuild the menus. The menu links in the civicrm_menu table contain full URL links and need to be updated with the new domain.
Drupal sites: http://<drupal_site>/index.php?q=civicrm/menu/rebuild&reset=1
Tried those first, as well as clearing Drupal cache, running update config, etc. tho the site did not move, only got upgraded.

Quote
If you still have the problem, if you can get into Civi at all, I'd try the debugging tools at the top of the page here:

http://wiki.civicrm.org/confluence/pages/viewpage.action?pageId=35127571
There's no civi there.  Even after defining CIVICRM_DEBUG = 1 in civicrm_sttings.php, nada.

Quote
If that doesn't work, I might try restoring to 3.2.5, upgrading to 3.3.0 and thence to 3.3.5. All of this is just guessing on my end, though - it's how I would approach it. More than this, I do not know - hope you solve it!

I'll try that and report if it helps.

Thanks!
=Fen

Dave Greenberg

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Re: CiviCRM 3.3.0 install error
February 21, 2011, 05:05:03 pm
Fen - Is the path shown in the error message correct for this site? Does that file (CRM/common/drupal.tpl) actually exist in that path? I'm suspicious that this is a configuration error related to incorrect directory path info in the DB or the settings file OR a permissions issue.
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fen

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Re: CiviCRM 3.3.0 install error
February 21, 2011, 06:39:57 pm
Hi Dave -

civicrm/templates/CRM/common/drupal.tpl exists and is writable

The site is set up using the same process we use for all our sites and worked fine with v3.2.5.  All I did was disable CiviCRM-related modules, remove the v3.2.5 and install v3.3.5, clear caches, rm templates_c/*, and run civicrm/upgrade?reset=1 successfully.  I even tried clearing config_backend.

I'm running v3.3.5 on another site with no issues, but that was upgraded from v3.3.3.

Def not a permissions issue: besides seeing the problem on our servers, I see the problem in my home sandbox where apache runs with user/group = fen/fen

I'll try to get some more information, but this is a puzzler right now.

fen

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Re: CiviCRM 3.3.0 install error
February 21, 2011, 09:43:53 pm
Urg!  Thanks all for your help - just discovered a custom module a colleague write that I think is messing up the path.  Apologies for taking your time.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • CiviCRM 3.3.0 install error

This forum was archived on 2017-11-26.