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  • CiviCRM Community Forums (archive) »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Configuring bounce criteria
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Author Topic: Configuring bounce criteria  (Read 2011 times)

JuliaKM

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Configuring bounce criteria
December 03, 2007, 06:49:27 am
I am running into a problem with CiviMail and 550 mailserver errors. Specifically, when messages run into a 550 "mailbox not found" error, it doesn't appear that CiviMail counts it as a bounced message. So, email addresses that do not exists are never automatically put "on hold." Is there something that I can do to make these addresses automatically go on hold?  I am using CiviMail CiviCRM 1.9.11960. Here is a sample error message:

Code: [Select]
Failed to deliver to 'babghp@aol.com'
SMTP module(domain aol.com) reports:
host mailin-04.mx.aol.com says:
550 MAILBOX NOT FOUND


Thanks,
Julia

Piotr Szotkowski

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Re: Configuring bounce criteria
December 03, 2007, 07:15:19 am
Hm, a properly set-up return channel (either AMaViS or imap2soap) should handle bounces just right. What do you use for this?
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JuliaKM

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Re: Configuring bounce criteria
December 03, 2007, 11:00:04 am
Thanks. I'm using imap2soap. A lot of messages are being labeled as "On Hold." But, for some reason, none of those with 550 errors are.

Piotr Szotkowski

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Re: Configuring bounce criteria
December 04, 2007, 01:08:29 am
As imap2soap is a community contribution which we don’t really use ourselves, we can’t help you much here.

If you’re sure it’s processing the replies properly (email (un-,re-)subscribe actions work), you can try tweaking the contents of the civicrm_mailing_bounce_pattern and civicrm_mailing_bounce_type tables; these tables contain patterns matched against the bounce messages and parameters deciding how many such bounces put an email address on hold.

If you come up with better rules, we’d be grateful if you share them with us (so we can integrate them in future versions of CiviCRM).
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

Denver Dave

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Re: Configuring bounce criteria
December 05, 2007, 06:23:59 pm
Hi Julia

I realize that in hosted service or dedicated environments that the imap2soap utility is not necessary.  However, there are a lot of us in shared server environments (probably many more in shared server than not) where we have to use the utility or figure out another way around it.  Let's keep track of each other and work together.

If interested, please post in the study group thread if interested:
http://forum.civicrm.org/index.php/topic,1490.0.html
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Configuring bounce criteria

This forum was archived on 2017-11-26.