Author Topic: 3.2.4 => 3.3.1: CiviContribute - contribution pages refuse to show (Read 887 times)

bmw · December 14, 2010, 04:44:22 pm

All was working peachy-keen until the upgrade. After upgrade from 3.2.4 to 3.3.1 not one contribution page will process. I've tried copying and creating new ones which show up in the listing in the Admin UI but choosing "Live Site" or "Test Site" links renders a result of a completely blank page and no error messages that I can find.

We are in deep in end-of-year fundraising and are dead in the water without the webform.
Your thoughts and advice are most appreciated.

I have full SSH access so let me know what you need to help with troubleshooting.

Thanks in advance.

Donald Lobo · December 14, 2010, 06:13:03 pm

1. you should check the apache logs for the error message. A blank page will result in an error message in some file somewhere

2. Might want to consider rolling back to 3.2.4 to get your site back again

3. If you'd like someone to ssh in and help fix the site, u'll need to contact someone from http://civicrm.org/professional

lobo

bmw · December 14, 2010, 06:48:55 pm

Thanks.
Here are the errors thrown when trying to access the page from the frontend but somehow think it's not CiviCRM.

Code: [Select]

../statistics/logs/error_log:

[Tue Dec 14 17:37:50 2010] [error] [client 195.42.102.21] PHP Notice:  Undefined index:  HTTPS in /var/www/vhosts/<removed for security>/httpdocs/site/templates/ja_purity_mi/index.php on line 24
[Tue Dec 14 17:37:50 2010] [error] [client 195.42.102.21] PHP Notice:  Undefined index:  HTTPS in /var/www/vhosts/<removed for security>/httpdocs/site/templates/ja_purity_mi/index.php on line 47
[Tue Dec 14 17:37:53 2010] [error] [client 195.42.102.21] PHP Notice:  Trying to get property of non-object in /var/www/vhosts/<removed for security>/httpdocs/site/components/com_content/models/category.php on line 164
[Tue Dec 14 17:37:55 2010] [error] [client 195.42.102.21] PHP Notice:  Trying to get property of non-object in /var/www/vhosts/<removed for security>/httpdocs/site/components/com_content/models/category.php on line 164
[Tue Dec 14 17:37:58 2010] [error] [client 195.42.102.21] PHP Notice:  Trying to get property of non-object in /var/www/vhosts/<removed for security>/httpdocs/site/components/com_content/models/category.php on line 164
[Tue Dec 14 17:38:00 2010] [error] [client 195.42.102.21] PHP Notice:  Undefined index:  HTTPS in /var/www/vhosts/<removed for security>/httpdocs/site/templates/ja_purity_mi/index.php on line 24
[Tue Dec 14 17:38:00 2010] [error] [client 195.42.102.21] PHP Notice:  Undefined index:  HTTPS in /var/www/vhosts/<removed for security>/httpdocs/site/templates/ja_purity_mi/index.php on line 47

bmw · December 17, 2010, 12:39:11 am

It did get fixed tonite but haven't gotten a report from the admin working on this site yet. Seems there was a bug in the payment processor. We're using IATS who called me after inquiry on another issue to say that our account did not have recurring payments set up on it. Seems it's a backend setting that they must do. So they did it and a couple of hours later it was working but I know there was some patch work being done.

Will post the actual result when we commiserate.

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Author Topic: 3.2.4 => 3.3.1: CiviContribute - contribution pages refuse to show (Read 887 times)

bmw

3.2.4 => 3.3.1: CiviContribute - contribution pages refuse to show

Donald Lobo

Re: 3.2.4 => 3.3.1: CiviContribute - contribution pages refuse to show

bmw

Re: 3.2.4 => 3.3.1: CiviContribute - contribution pages refuse to show

bmw

Re: 3.2.4 => 3.3.1: CiviContribute - contribution pages refuse to show