CiviCRM Community Forums (archive)

I am using Drupal and the SMTP Authentication Support module. Drupal is able to send emails but I cannot get CiviCRM to send via CiviMail. I am getting this error:
Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] =>
    [message] => mail() returned failure
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="mail() returned failure" code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)
I tried to send this by creating a new bulk mailing and that is the error that I got when trying to send out a test send. I set up a Mail Account in CiviMail > Mail Accounts. I really have no idea what the above error is trying to tell me. Any help is appreciated.

Thanks.
[/code]

I just did a clean installation of Drupal 6.20 and the latest CiviCRM 3.3.1 and I am getting a slightly different message now:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] =>
    [message] => recipient is not recognized
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="recipient is not recognized" code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

Still working on it...[/code]

I am having the same problem on CiviCRM 3.3.5 after upgrading from a 2.x version.

Individual emails work fine, but nothing sent from CiviMail as a bulk email works, including the test email.

Hi,

It means that your civicrm configuration isn't correct, in that case likely your host that has disabled that mail() function somehow. Try configuring using smtp

http://forum.civicrm.org/index.php/topic,16430.0.html

Word of warning: often means a cheap hosting, check with them they don't put limitations on how many emails you can send.

X+

I'm sorry, but it isn't really all that hard to cofigure outbound mail. The test mail works for both mail() and SMTP configs. But CiviMail fails on the test mail. It is frustrating because ALL other mail functions work just fine. CiviMail is one of the primary reasons we want to use CiviCRM. All of the Drupal email modules work fine, too. It is only CiviMail that has the problem.

Bluehost.com is inexpensive, but I doubt anyone would class them as a "cheap" hosting service given their level of service.

Can you offer any more adivice on this? There are no errors being logged anywhere that expand beyond the error message posted above.

I think this is a valid issue. we're getting the same behavior on random, but valid, emails -- only when using the civimail test send functionality. in our case, some gmail accounts will be sent to, and others will not. there's no clear reason why.

the issue is happening on the civi side of things -- i.e. the email is not bounced by the receiving server, but by civi before or as it hits the sending server (which in our case is a commercial smtp delivery service provider)

looks like its a general problem with sending, not just test.
the email is sent when using email activity. but bounces when using civimail.
and it's a gmail account, which is odd -- as other gmail addresses send with no issues.

I've have had this same error below and have a work around.  I get this error if my subject title is too long.  I also get it if I do not begin my email html source without <p> </p> at the top.

Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

=>
    [message] => mail() returned failure
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="mail() returned failure" code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

Although this topic is closed, in case it helps others, I am posting this info.

I got this error after I Cancelled a mailing. I was able to circumvent it by deleting the Cancelled mailing.