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  • Using Import (Moderator: Yashodha Chaku) »
  • Contact Import Fails on Step 4
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Author Topic: Contact Import Fails on Step 4  (Read 1275 times)

carnellm

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Contact Import Fails on Step 4
December 17, 2010, 09:21:03 am
I have specified a CSV file with headers, corrected any errors found so step 3 reports no errors and that it will import 633 valid rows out of 633. Unfortunately when I hit "Import Now" to go to step 4, then answer "Yes, that I really do want to import, I get the "importing..." block, and then a file download dialogue. 

The browser says I have chosen to open "contact" which is a "application/json" and asks whether I want to save the file.

I assume this is an internal file transfer that is not being received on the server but is somehow getting funneled out. Any ideas? I have let it sit as long as an hour, but no records were imported.

Is there some server side component not enabled? Just FYI, I am on CviCRM 3.3.1 against Drupal.

Thanks for any help!!  :-\

Kiran Jagtap

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Re: Contact Import Fails on Step 4
December 17, 2010, 11:12:00 pm
IMO in general a file download dialogue implies some internal error occur at final ( 4th ) step of import process.

Could you download the file and take a close look for file contents.

Also you might want try to replicate issue on our public demo site : http://drupal.demo.civicrm.org/

In case issue persists, It would be great if you attach data file (.csv )  with some sample set of records 
and let us know your import field mapping.
( Of course any private / personal information should be disguised. )

thanks

kiran
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penguintrax

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Re: Contact Import Fails on Step 4
December 29, 2010, 01:03:49 pm
I'm having a similar issue and just tested the file on the demo site, where it worked fine. So, it must be something on my end, but I don't know what. PHP memory is set to 2 gig, which should be MORE than enough to import a file of only 650 records.

Kiran Jagtap

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Re: Contact Import Fails on Step 4
December 30, 2010, 03:34:08 am
yep, issue is not related to memory size.

you might want to split data file in to multiple files, lets say each file carries 50 - 100 records.
and then try to import each file data on your local machine.

do check does it work and find out exact set / subset of records where import fails for you.

might going to give some pointers.

kiran
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penguintrax

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Re: Contact Import Fails on Step 4
December 30, 2010, 05:25:15 pm
Kiran,

I did split the file into smaller ones, 50-75 records and got the same error. I'm going to plan b, which is running the site locally on mamp and doing all my dev in that environment. I was able to do the import with all 640 records in one file, so I suspect my install may have been wonky in some way.

Thanks,
Barbara

Kampaweb

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Re: Contact Import Fails on Step 4
January 11, 2011, 06:51:10 am
I got the same error here and traced it down to some apparently faulty custom data fields.
When I excluded these fields from the import it worked fine.

I then created the same field new from scratch. This time the import worked with no problems.

HTH

Anyway, the question remains why some custom fields cause this error?
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Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Import (Moderator: Yashodha Chaku) »
  • Contact Import Fails on Step 4

This forum was archived on 2017-11-26.