Author Topic: Notification emails (Read 1308 times)

thirdsun · December 07, 2007, 11:59:26 am

Still new to CiviCRM and excited about the possibilities with it. We are running CiviCRM 1.8 on Joomla, and having issues with the profile email notifications. I've verified the outgoing email settings are working OK, but notifications are not sent out when someone fills out a form. Any ideas where to look?

Thanks

Dave Greenberg · December 10, 2007, 07:37:49 am

I did a scan of the issue tracker for problems w/ this function in Joomla and didn't find an issue... I think your choices for figuring this out are:

* Try upgrading to the latest 1.9 distribution and see if that resolves things
* Try to debug things on your install. The code path to add debug statements to starts in CRM/Profile/Form.php - there's a call to CRM_Core_BAO_UFGroup::commonSendMail($this->_id, $values); which should be triggering the mailing.

thirdsun · December 10, 2007, 11:06:52 am

Thanks for the replay. Unfortunately, I can't upgrade to 1.9 as my client's host doesn't yet support php5. I'm a little unclear on how to accomplish the debugging on the form. I added the &smartyDebug=1 to the form page, but how can I debug the form processing? Here is the page: http://166.70.248.118/index.php?option=com_civicrm&Itemid=50

Dave Greenberg · December 10, 2007, 02:09:54 pm

First, to double-check that you HAVE used the built-in "Send Email to Contact" successfully from this install... If so, then I guess you're stuck w/ some iterative debugging.

You'll need to follow the path through the code, inserting debug statements to see where you're getting (or not getting).

You can insert:

Code: [Select]

CRM_Core_Error::debug('label', $varName);
... to get a variable's value to display on the screen.

AND at any point in the code. You can also use:

Code: [Select]

CRM_Core_Error::backtrace();
...to trace the previous functions / files.

Hope that helps.

thirdsun · December 11, 2007, 10:20:04 am

Yes, using the Send Email to Contact DOES work. The membership/donation forms also send email receipts, as does CivicEvent. Its just the Create Profile forms that don't seem to process the emails. I wasn't able to tell anything from the debugging. I'll keep poking around.

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Author Topic: Notification emails (Read 1308 times)

thirdsun

Notification emails

Dave Greenberg

Re: Notification emails

thirdsun

Re: Notification emails

Dave Greenberg

Re: Notification emails

thirdsun

Re: Notification emails