CiviCRM Community Forums (archive)

hey dennis:

i suspect that code has not been touched / looked at in quite a few years! i took a quick look at the code and am pretty sure that we do not create any activities. In case we do get a reply we mark that a reply was recd (but do not store the reply). if we have a forwarding address, we forward the reply on

for now, i suspect if you want to see the reply, u'll also need to set the forwarding email address

lobo

First, reply handling by EmailProcessor seems to be broken at the moment; I’ll try to fix it this week (note that if you’re seeing replies in the report then this issue probably doesn’t affect you).

How do I make forwarding the reply the default? Seems like it is the default in 1.9 or else the 1.9 code was modified to do that.

I don’t think we have a setting for this (and this part was changed from 1.9 a lot, so might have different defaults). :|

I had the same issue where after upgrading, a member of our staff sent a mass mailing and had the "Track Replies" box set but not "Forward Replies". Our catch-all email address is normally unattended, so a few replies to that mailing we nearly lost. I do not want to burden our staff with the task of checking an additional mailbox, nor do I want to set one of their mailboxes as the catch-all lest they become inundated with spam and bounces.

There is a setting to set if civi tracks the replies by default in civicrm.settings: define('CIVICRM_TRACK_CIVIMAIL_REPLIES', true);

If my memory serves me right, I did put the forward by default (but with reply not checked in), but Brian asked to disable it. Not quite sure why.

Otherwise, I think that any email processed by civi (both replies & bounces) should be stored as activity.

The rationale for the reply is obvious, and given the difficulty to find the original bounce email (eg. when debugging in this forum), not to mention being able to spot since when a contact is on hold (and why), would be useful for the bounces too.

Should we make it happen ?

X+

It would be great to record an activity when a reply (or a bounce) to a mailing is received. It would be even better to have an option to store the reply itself after processing if it is not forwarded.

If I read your message correctly, I can put define('CIVICRM_TRACK_CIVIMAIL_REPLIES', false); in my civicrm.settings file to make "Track Replies" the default for new mailings. Is there a similar setting that I can put in that file to make "Forward Replies" the default if "Track Replies" is enabled? This would greatly reduce the risk of human error by my staff causing replies to be lost.