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Author Topic: Trying & failing to get CiviMail tracked replies going  (Read 1183 times)

rfenwick

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Trying & failing to get CiviMail tracked replies going
December 29, 2010, 01:34:11 pm
We have been running CiviMail for a few months, with bounces going back to the sender. I thought I'd try and get the replies/bounce processor set up, but so far it has me floored. Our installation sends using the SMTP method, though the actual MTA is sendmail.

I've set up a catchall account. I send a mail through CiviMail with track replies and forward replies ticked.

I reply from a Gmail account which received the mail, and the email goes to the VERP address (in this case jill2+r.36.16631.355f5010990823f0@acenterprises-contact.org.uk). I verify the email has been received in the right inbox - jill2.

I run the Mail Processor cron script, and the output is:

Quote
connecting to localhost and authenticating as jill2 fetching 50 messages retrieving message 1 fetching message 1 and putting it in the processed mailbox got to the end of the mailbox

The message disappears from the jill2 inbox.... then.... Nothing. The email is not forwarded to the sender. I originally thought this may be a sendmail relay permission issue, but I've just noticed the 'replies' count on the mailing report does not go up either, the message just seems to vanish.

Do you have any clues as to where I'm going wrong?  :-[
« Last Edit: December 30, 2010, 02:22:15 am by rfenwick »

tabletguy

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Re: Trying & failing to get CiviMail tracked replies going
December 30, 2010, 02:14:04 am
I tried about the same as what you've outlined. Replies from an email account are not "bounces", so it won't process them that way. I was successful using a REAL bouncing email address. In my case, I looked up a friend's email address from 2 years ago in my gmail account, and just set that up as a test contact. Each time, I have to "un-hold" it, of course, if I want to use in another test.

I haven't had success with getting anything forwarded. (Joomla and current 3.3.1 CiviCRM)

ngingras

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Re: Trying & failing to get CiviMail tracked replies going
January 02, 2011, 12:38:52 pm
Has anyone gotten anywhere with this? I am banging my head against the wall trying to figure this out.

I'm also using CiviCRM 3.3.1 and everything works as normal; the reply is sent to the processing account, then after the mail processor runs it goes to INBOX\processed as you would expect.

Then NOTHING. The message is not forwarded!

The only Civimail mail account I have setup is for bounce processing, which I presume is used for reply processing as well since it says "It will also be used as the envelope email when sending mass mailings." on the form.

This is really aggravating.

In past versions of CiviCRM, the replies would be processed then forwarded on to the "From" address used in the mailing.

Donald Lobo

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Re: Trying & failing to get CiviMail tracked replies going
January 02, 2011, 02:30:22 pm

Would be great if you can trace through the code and figure out whats happening and why and the location of the potential bug

You can start tracing the code from EmailProcessor.php and it should end up calling: civicrm_mailer_event_reply which does the needful

While we do understand it can be really aggravating, as an open source product we do depend on the community to contribute patches that fix bugs

lobo
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rfenwick

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Re: Trying & failing to get CiviMail tracked replies going
January 02, 2011, 02:59:15 pm
Thanks lobo, my code hacking skills are really very limited, but I'll see if there's anything extra I can do by way of diagnosis!

ken

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Re: Trying & failing to get CiviMail tracked replies going
January 07, 2011, 03:41:47 am
I think I've cracked it ... see http://forum.civicrm.org/index.php/topic,17838.0.html

rfenwick

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Re: Trying & failing to get CiviMail tracked replies going
January 07, 2011, 09:35:13 am
You're a hero! Wouldn't have got there in a million years...
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Trying & failing to get CiviMail tracked replies going

This forum was archived on 2017-11-26.